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Posted Feb 21, 2013
5:44:28 AM
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missed calls on my usage history?
I had some calls show up as incoming 1 minute calls on my online usage history, but they were calls i hadn't answered. Why would they show up on my usage history?
I had some calls show up as incoming 1 minute calls on my online usage history, but they were calls i hadn't answered. Why would they show up on my usage history?
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Feb 21, 2013 8:28:55 AM
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Dialed calls that exceed 30 seconds are billed and rounded to the closest minute, even if it is not picked up by voicemail. So, if a dialed call goes unanswered for 39 seconds, it will be billed at one minute.

 

If a dialed call lasts less than 30 seconds, it will not be billed, unless it goes to voicemail.

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missed calls on my usage history?

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Feb 21, 2013 8:28:55 AM
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Former Community Manager

Dialed calls that exceed 30 seconds are billed and rounded to the closest minute, even if it is not picked up by voicemail. So, if a dialed call goes unanswered for 39 seconds, it will be billed at one minute.

 

If a dialed call lasts less than 30 seconds, it will not be billed, unless it goes to voicemail.

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Dialed calls that exceed 30 seconds are billed and rounded to the closest minute, even if it is not picked up by voicemail. So, if a dialed call goes unanswered for 39 seconds, it will be billed at one minute.

 

If a dialed call lasts less than 30 seconds, it will not be billed, unless it goes to voicemail.

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: missed calls on my usage history?

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