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richw1959's profile

Contributor

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1 Message

Tuesday, October 3rd, 2017 1:20 AM

google gmail completely disabled my phone stating that it was wrong user name and password.

gmail keeps locking us out for 24 hrs. been doing so since Saturday. any ideas on how to unlock this?

Community Support

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231.3K Messages

7 years ago

Hello @richw1959!


Welcome to the Community Forums! Getting locked out of the Gmail account is concerning. I use their service as well. I will gladly help with this today!


According to this Google forums page, Google may feel your password was stolen, so they want you to change the password. Please click this link to reset the password.


I’m glad I could help! Thank you and have great rest of your weekend.


Daniel, AT&T Community Specialist


ACE - Sage

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117K Messages

7 years ago

Then add 2 step authorization.  This ties the google Account to your phone number, so don’t change you number and assign a backup number from a family member or good friend

 

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