Contributor
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3 Messages
free HBO
Hi, I got a text message that says "Thanks for selecting an AT&T Unlimited wireless plan which includes HBO."
But when I go to the AT&T site to sign up, it says "It looks like that mobile number isn’t eligible for our limited time offers."
So, do I get HBO and how do I sign up?
Accepted Solution
Official Solution
ATTHelp
Community Support
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231.4K Messages
6 years ago
Hello @timminer,
Getting a text message about your plan and HBO can be a fun surprise to get! I will be more than happy to help get you the information!
After looking into your inquiry, I have found a fantastic forum’s post with information about getting HBO! I recommend taking a gander at it and follow the steps within!
I hope this information helps! Have a fabulous day!
Katie, AT&T Community Specialist
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timminer
Contributor
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3 Messages
6 years ago
Hi Katie,
Thanks for trying to help. I follow this advice, it comes back and tells me
my number is not eligible for these savings and I need to upgrade. This is
after the message that tells me I get to enjoy FREE HBO.
No one has been able to help me within AT&T. You were the first who tried,
but alas, the method you suggested has already failed.
Tim [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
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timminer
Contributor
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3 Messages
6 years ago
Hi Katie, to follow up, this was the situation:
- I did not know, but I already had a DirectTV Account (set up long ago)
- Upon checking, HBO does work on that account - for free!
- When I went to verify my number, I got the error message saying that I need to upgrade my AT&T account in order to upgrade even more than I already had.
- This confused me, since I was unaware that I already had HBO turned on.
Summary: All is complete now, all works. Thanks for your help.
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ATTHelp
Community Support
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231.4K Messages
6 years ago
Hello again @timminer!
Thank you for the update!
It is fantastic the issue has been resolved and you are getting HBO for free! You are so very welcome! Please feel free to contact us if you have any other questions or concerns.
Have an amazing rest of the day!
Katie, AT&T Community Specialist
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