Scholar
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8 Messages
checking voicemail from landline incurs roaming to wireless account?
My bill just cut and I have lots of international roaming charges, I know I made three calls - initiated - and received - picked up on no calls while in Bermuda earlier this month.
Yes, I did call my voicemail from my landline, phone was on, but hit ignore or let it ring like I always do and have done for years down there.
Each of those calls it seems I got charged the $1.99 per minute.
What can I do?
I have never disputed calls with ATT before s0 will they just take my word and credit my account?
Have the T&C changed where checking voicemail international is charged to your account.
I am upset, as this have never happened before and it is totally new I assume -- Just in June I did the same thing -- checked voicemail from landline, while in Bermuda and no per minute charged there.
BTW it took 10 days to cut the bills --- often is much faster in my experience.
Thanks for your advice.
Yes, I did call my voicemail from my landline, phone was on, but hit ignore or let it ring like I always do and have done for years down there.
Each of those calls it seems I got charged the $1.99 per minute.
What can I do?
I have never disputed calls with ATT before s0 will they just take my word and credit my account?
Have the T&C changed where checking voicemail international is charged to your account.
I am upset, as this have never happened before and it is totally new I assume -- Just in June I did the same thing -- checked voicemail from landline, while in Bermuda and no per minute charged there.
BTW it took 10 days to cut the bills --- often is much faster in my experience.
Thanks for your advice.
Accepted Solution
Buckyball
Teacher
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20 Messages
15 years ago
Please take a look at the Roaming FAQ:
Q. How am I charged for Voicemail calls while roaming internationally?A. Voicemail calls are charged as follows:
When your device is on:
- calls that you do not answer that are routed to the AT&T voicemail system will be charged as an international roaming incoming call to your device.
- In addition, the foreign carrier's routing of that call to the AT&T voicemail system may generate an outgoing call charge from your device's location to the U.S.
- These charges apply even if the caller disconnects from the voice mail system without leaving a message.
If your device is turned off:Q. How can I access Voicemail while roaming internationally?
A. To retrieve voicemail messages:
Using this method of accessing voicemail will incur normal international roaming charges for a voice call. Alternate methods of voice mail retrieval, including dialing your 10-digit wireless number, will incur additional charges.
Message Edited by Buckyball on 10-27-2008 06:17:58 AM
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bsippl
Guru
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17 Messages
15 years ago
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GUCCI4B
Scholar
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8 Messages
15 years ago
Whether or not the call is routed can't be the answer.
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stufried
Guru
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1.1K Messages
15 years ago
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GUCCI4B
Scholar
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8 Messages
15 years ago
That FAQ post makes sense. My phone was on, it did ring, but I let it ring or hit ignore. I checked my VM by calling my mobile number from a landline, so I would assume NO airtime involved on my mobile. So how they list 1 min or 2 min is beyond me.
So to solve this I suppose I should memorize my VM access# now?
Anyways, seems I am at fault here, but it is soo odd because just in June (and February and last Xmas same place -- Bermuda) the same thing happened, phone on, it rang from incoming call, I let it ring or hit ignore, I called it later from landline - phone rang again, I hit ignore so I checked my VM by my PIN and NEVER got charged for either call - incoming from other party or my VM check. Yes I made out going calls from my mobile while international and those showed up- fine legit, but my VM checking from landline or receiving calls did not at that time and I know my phone was on - it rarely goes off -- only when battery is totally dead.
I remember years ago the old ATT WS used to give call credit for dropped calls, but now that people have so many minutes to use no one bothers to dispute. I have been with them for like 10 years and it is too bad they try to answer my inquiry with some caller ID block answer rather than even address my request for a credit. This is the billing department I contacted.
I told them I think something went wrong this billing cycle - I even had a MTM on my bill - I can't even send or receive MTM on my handset. I so rarely complain or compliment them you would they would just resolve this being an excellent customer.
Thanks for your advice.
P.S. International Roam Voice in Bermuda with no mohtly fee/plan is $1.99 - incoming and outgoing.
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DWC1
Master
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2.4K Messages
15 years ago
Simply leave your cell phone turned OFF when you can't accept incoming calls or checking your VM from a land line and you will not incur the extra charge. The way you were billed is now normal and has been so for a long time. You are billed for the call to be delivered once to your phone abroad and then billed a second time when to local carrier has to send your call back to the US based VM server.
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Olive01l
Teacher
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9 Messages
15 years ago
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iaiwc
Teacher
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13 Messages
15 years ago
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iaiwc
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13 Messages
15 years ago
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DWC1
Master
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2.4K Messages
15 years ago
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