Explore & discover

Helpful Links

Your Trade-in Program is a complete SCAM!

Tutor

Your Trade-in Program is a complete SCAM!

I am VERY unhappy with your trade-in program to upgrade my smart-phone.  Your ads are downright deceiving.  I usually go to the Apple store to do my upgrade, where they always give me at least $100 for my traded in iphone.  I have done this for the past 8 years.  This year, I decided to give AT&T a chance after my inbox was inundated with promises of at least $140 for my trade--in.  My iphone was in immaculate condition.  Your promotion made it sound as though I was going to get a $140 credit when I sent in my old phone after receiving my new phone.  I used the provided packing envelope to send it back.  After 2months, I get a gift card from At&t that can ONLY be used for merchandise in their stores.  This is NOT what was communicated in every email and ad that was sent to me.  Then to add insult to injury, I look up to see the value of the card, and it is $53.20.  I will NEVER go through this company again to purchase an upgrade.  This was purely misleading and false advertising!  I will be letting everyone I know, to use the Apple store for their trade-ins.  I regret not going with them, as they are always transparent and reliable.  I have been an  ATT wireless customer for 12 years now, and I've always been happy with my service, but I am truly disappointed in this latest experience.  Shame on you AT&T!!

1,328 Views
Message 1 of 17

Re: Your Trade-in Program is a complete SCAM!

I have the same exact issue! What a scam! I sent in a mint Galaxy S7 Edge was promised $85.00 and two months later see a $32.00 credit on my account. I call the trade in program and CSR says that the phone was listed as broken and missing a button. The phone has been in an Otterbox from day one! Either AT&T broke it, was damaged in shipping or they are straight out lying! The third party company that manages this program says that there is nothing they can do, because that's what the notes say! They say that I will have to call customer service but they will probably route the call back to them. This is typical corporate B$!  I will be calling AT&T and demanding the difference or I will be moving to another provider tomorrow. I have also been a 10+ year customer and cannot believe the aggravation that you have to go through to get a lousy $85.00 for a phone that you paid $800.00 two years prior.  I am starting to believe that the only company in the United States that truly has great service and puts the customer first is Walt Disney!

Message 2 of 17
ACE - Sage

Re: Your Trade-in Program is a complete SCAM!

The device trade in page clearly says “up to $. . . “.  And “Value based on device, make, model & condition.”.   If your devices wasn’t perfect in every way, battery running like new, it would be devalued.  

If you expect a fair value, sell the phone yourself on eBay.   No trade in is going to be close to retail.  Apple about 1/2, carriers and Gazelle about 1/4 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 17

Re: Your Trade-in Program is a complete SCAM!

I understand what you are saying, but I was told that the Galaxy S7 Edge was to receive $85.00 in good condition, not excellent wrapped in a box like new! I am more upset with the process and the CSR telling me that the phone was broken and with a button missing, which is not true. As far as "Fair Value" on Ebay you have to consider the 30% that you lose in Ebay and Paypal commissions and then dealing with dead beat bidders or complaints that it was not what buyer was looking for. My mistake was purchasing phone through ATT.com and setting up the trade there in order to speed up the process. I would have been better dealing with the store as they verified they would give the full $85.00.  I understand also that no trade is going to be close to retail, but the $85.00 is well under retail and to see a paid out value of $32.00 is far from fair. Not only that but it is going to take up to another three weeks to get the $32.00 and if still not received another three weeks after escalation.  I did call AT&T customer service and they did apologize and give me a $25.00 credit for aggravation, but unfortunately I will be jumping ship.

Verizon offered $300.00 phone credit and $150.00 per line to port over so that will make up for the loss. Smiley Happy

Message 4 of 17
Tutor

Re: Your Trade-in Program is a complete SCAM!

Same here. I sent in a perfectly working iPhone 6S for credit and from the time AT&T received it the screen all of a sudden wasn't working. Got $19 out of a perfectly good phone. They can take there $19 and just give me the phone back because I really question the validity of the phone all of a sudden not working. Whatever anyone does DO NOT send your phone in for trade in. Take it to the store or to Best Buy or something where you can have physical proof they are not scamming you.

Message 5 of 17
Highlighted
ACE - Professor

Re: Your Trade-in Program is a complete SCAM!

A little research would have revealed that the phone companies always lowballs estimates for trade-ins. 

 

https://tradein.att.com/#/start-a-trade/discover-device-value

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 17

Re: Your Trade-in Program is a complete SCAM!

If you spot a scam, report it at ftc.gov/complaint. Your reports help the FTC and other law enforcement investigate scams and bring crooks to justice.

Message 7 of 17
Tutor

Re: Your Trade-in Program is a complete SCAM!

We had two Samsung s9's, less than a year old and perfect condition.  There was literally nothing wrong with them.  We were quoted $190 each.  I read the fine print and understood that was to be an account credit.  We were fine with that.  We followed the trade in instructions to the letter.  I just got an email saying that we will get $34.20 for each.  I understand the valuation can go down upon visual inspection.  But to go from $190 to $34, for perfect condition???  That's egregious!  We never would've taken that deal.

Tags (1)
Message 8 of 17
ACE - Sage

Re: Your Trade-in Program is a complete SCAM!


@dsolis421 wrote:

We had two Samsung s9's, less than a year old and perfect condition.  There was literally nothing wrong with them.  We were quoted $190 each.  I read the fine print and understood that was to be an account credit.  We were fine with that.  We followed the trade in instructions to the letter.  I just got an email saying that we will get $34.20 for each.  I understand the valuation can go down upon visual inspection.  But to go from $190 to $34, for perfect condition???  That's egregious!  We never would've taken that deal.


Considering the resale on swappa and eBay is almost $500, yeah.   Why on earth do people use these trade in deals?   They pay at most 1/4 of the phones Value.  

File a BBB complaint and don’t use trade in deals. 

Selling on swappa or eBay is a snap. 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 17
Tutor

Re: Your Trade-in Program is a complete SCAM!

EXACTLY! You got the exact same email I did about the account credit.I know I reported them to the BBB and the FTC. [Edited to comply with Guidelines]

Message 10 of 17
ACE - Expert

Re: Your Trade-in Program is a complete SCAM!


@gordysmum wrote:
EXACTLY! You got the exact same email I did about the account credit. I
really hope there is a class-action lawsuit filed against AT&T fir this
outright SCAM! I know I reported them to the BBB and the FTC.

@gordysmum 

 

Have you ever read the Terms of Service?  ATT can not be sued by a class or sued by a customer for that matter.  Arbitration and Small Claims only.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 11 of 17

Re: Your Trade-in Program is a complete SCAM!

AT&T needs to communicate better with dozens of customer inquiries and follow-ups.  We eventually received the credit but the envelope we receive was dated much later than the months prior to them telling us it had been paid and mailed out.  No tracking number, no reference number, nothing after following all of their instructions for the trade in.  Are they not a communications company?  Why are there so many duplicate complaints about this promotion and process.  AT&T expects our bills to be paid on time and not just when we feel like it.

Message 12 of 17
Administrator

Re: Your Trade-in Program is a complete SCAM!

We just sent you a private note, if you can please reply, we can help look into this. - Julie R.


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 13 of 17
Tutor

Re: Your Trade-in Program is a complete SCAM!

I would've been satisfied with a quarter of the retail value.   As it stands. I'm only getting a fraction of that. 

Message 14 of 17
Contributor

Re: Your Trade-in Program is a complete SCAM!

These scamsters kept my phone, told me it was no teade in value, but refused to rwturn my phone. I asked why, i was told at that time, that its policy to not return it. I am suing i also never did get my 82 refund to my card, after i canceled my order for an additional line. 

Message 15 of 17
Share this topic
Share this topic
Announcements

Do you need to fix, replace or track a device? We Can Help With That!

Additional Support