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Wireless Phone Upgrade Bug

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Wireless Phone Upgrade Bug

I went through Samsung.com to upgrade my device through trade in option but ended up canceling the order as my phone got damaged.  Since I needed a phone ASAP I went to the store and tried to upgrade but my device showed as having already being upgraded.  I called Samsung they said call att but I’ve called att since then multiple times and it’s been about to be a month I have to resolution. 

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Re: Wireless Phone Upgrade Bug

Greetings @Tmagic1986!

 

I'm sending you a Private Message (PM) which you can find by clicking the Forums Inbox (envelope icon) in the banner. Please respond to the message from ATTCares and verify your requested account details so we may review your case.


I look forward to assisting you.


Lar, AT&T Community Specialist


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