Contributor
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1 Message
WiFi Calling on GoPhone?
I ended up on ATT GoPhone beucase the Retention department wanted to keep my account... I was under the impression all features would keep working after the switch (although my fault not asking specifically about WiFi Calling!).
Anywho, I'm still debating switching to T-Mobile (For the exact same plan and the exact same price) just because I can also get WiFi Calling on my prepaid account.
Does AT&T plan to add this feature to the prepaid service any time soon? Or should I just switch and call it a day?
ATTMobilityCare
Community Support
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15.2K Messages
8 years ago
Hey there @soochie1,
I’m sorry to hear you’re having issues activating the Wi-Fi calling feature on your device. I know that this is a highly sought after feature and provides additional coverage in certain areas. For the time being this feature is only available on postpaid accounts. Certain network elements required for Wi-Fi calling are not available on our prepaid network.
We apologize for any inconvenience this may have caused.
Kevin, AT&T Community Specialist
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shuyaib
Contributor
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1 Message
8 years ago
Hi,
As ATT go phone user, I believe, it's an important feature to have, and should be enabled for all consumers, just like competition such as Tmobile or Sprint is able to provide.
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GLIMMERMAN76
ACE - Expert
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23.9K Messages
8 years ago
ATT is at least a year from bringing it out on prepaid gophone service. They still have bugs to work out.
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