- edited 11-01-2019 8:46 AM by ATTCommunityTea
It started at the end of April. All my phones (4 phones) began getting terrible speeds. All were showing LTE, all had good signal, but could never get about 3MB up/down. It would start out at 12-5MB then drop to 3 and hold there. This looks like throttling to me. Especially since ALL the phones on my plan are suffering from it. I called in, verified we were not throttled, even did some resets... no change. Replaced the SIM card in one, again no change. I have been through the phone system twice. I have been through your Facebook reps more times than I can count. I was told there was nothing wrong so they couldn't fix anything. This is not acceptable, not for what I pay a month. I can barely browse the web forget downloading apps or streaming. Now I am into the 2nd month of this crap and no one has taken my complaint seriously! ENOUGH! I need to speak with someone higher up than just customer service.
Solved by: Go to Solution.
06-12-2018 4:58 PM
It is never a great experience to have slow data speeds. I've been in the similar situation and I understand how you feel. Let' make sure we get this corrected.
To provide our customers wth the best support, we have a great Troubleshoot & Resolve Tool which offers a great fix anywhere and anytime you have a device or service issue. By selecting the make and model of your device, a personal walk through guide will be created. For an even better experience, we encourage you to login to your myAT&T account for accurate results.
If you notice this is occurring when in a specific location, we recommend using our Mark the Spot application. This allows our customers to provide feedback in a location experiencing network issues, and we will be able to provide additional maintenance the area.
Please let us know if this works for you. Have an amazing rest of your day!
Vanessa, AT&T Community Specialist
10-17-2018 1:05 PM
I have similar experience. I have a Google Pixel 2 XL and was previously a Verizon customer. I recently switched over to AT&T network and have now noticed that about 40-50% of the time instead of the "LTE" indicator I have "H" or "H+" and my data speeds are drastically reduced and often I cannot perform any actions that require data usage like internet browsing or launching of any apps. I can only make calls and barely use texting. Additionally, there are significantly more dead spots in my area than when I was on Verizon. My phone is basically useless on my normal route to and from work. Is the cause of this related to me having a Google phone?
10-17-2018 2:02 PM
11-20-2018 8:13 AM
This is a garbage, generic response that is repeated across forum threads questioning this problem. The Troubleshoot & Resolve Tool accomplishes nothing toward increasing speeds. I’ve Marked the Spot hundreds of times - again, no impact on speeds, no real feedback other than another generic response, and no real results. This is unacceptable, and has been ongoing for over six months. I’m tired of toggling my phone back and forth between airplane mode to get decent speeds and tired of resetting my network settings only to have to do it again a few minutes later, and tired of having to work around my data not working as it should. It has nothing to do with the data cap slowing on my plan, as this problem occurs before I’m anywhere close to my limit. Also, I had perfectly fine coverage and speeds before this started happening, so I know that I’m not in a dead zone. I’ve been a loyal AT&T customer for years. What is this? Why am I paying so much for such terrible service? This truly is unacceptable and I’m beyond frustrated at this point. It’s ridiculous. I need a real solution.
11-20-2018 9:03 AM
I just started service and I also have incredibly SLOW LTE almost anywhere in NJ.
I am getting top speeds of 2Mbps (down)
When I pop my Sprint SIM in to the same phone, I get 50Mbps in the same area!!!!
12-18-2018 8:33 AM
You have to be kidding. You call this a solution? Look at the image below. It states there are no network issues. Lies! My network properties reads: -120 dBm 27asu, LTE at the time I produced that image. I have no Internet at all. The device is for all intensive purposes is useless for data. AT&T, You are lying about your 4G LTE service or you are manipulating my data service by slowing down my speed based on my device's number. And how dare your techs tell me to use my home WiFi for WiFi calling in an an area that your stinking coverage map says fully supports 4G LTE. What, is the Washington DC/Fairfax county metro area all of a sudden considered the boonies? Either way the company is ripping off it's customers. You have just lost this customer. T-Mobile next week and it can't come soon enough. What a coincidence this all started when AT&T tells me they (from the kindness or their little hearts) want to up my data plan to 6GB from 2GB (at no charge). So you give me more data, slow down my speed and force me to use WiFi every where I go. Thanks, NOT!
12-18-2018 8:50 AM
I have the same issue.
my speeds are unusable when I’m not on WiFi. I need to constantly use Sprint to get access to data.
- edited 12-23-2018 2:43 PM
Agreed. I seem to only be connecting to LTE band 2: https://imgur.com/a/8YhszAa, which i believe my be the problem. This is from the app netmonitor. How do i force my phone to connect to the other lte bands?
01-31-2019 12:04 PM
I've had the same issue with slow data now for over 6 months every time I call I get an excuse that it is repairs are being done or it is my telephone or there's large usage in my area. I live in a metropolitan City this should not be happening. I am switching phone carriers in a couple of weeks I've had enough of paying for a service that I am not getting.
02-22-2019 2:03 PM
Internet is trash no matter where I am or what time of month it is. It's really sad how bad their service has gotten I was getting faster speeds on their 3g then their 4glte and 5g which should be embarrassing too at&t but I'm pretty sure they dont care about their customers at all they are scamming everyone I dont get how metro pcs is faster where I am then at&t really pathetic
03-21-2019 10:53 AM
I regret ever signing up for this trash service, my unlimited data is complete and utter crap.
my browser takes forever to load sites and I am supposedly getting unlimited data??? Such a SCAM
05-12-2019 2:19 PM
I myself am suffering from the same problems. Notice from the image attached, in February I was consistently getting 100mb+ down speeds, fast forward I'm lucky to get 4mb down which makes it hard to do anything past web browsing. Been dealing with this for a couple months now which is crazy for how much att charges us
- edited 06-25-2019 3:15 PM by Li_Jenn
I am an Att customer. For years I have been paying outrageous bills. I went into my account I found a cheaper plan which still offered unlimited data however when I switched to the plan I began receiving messages saying you used all of the data and you will slow down your internet speed. How do you offer unlimited data and then slow my speed down because I as a customer have used more than you the company anticipated. Att is a rip off. Switch your plan. I have been a customer for 15 years and I have felt nothing but ***** from this company for 15 years
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