Why does it cost $5.00 per month per line to block telemarketers and other unwanted calls?

Contributor

Why does it cost $5.00 per month per line to block telemarketers and other unwanted calls?

I think this is an outrageously high cost. I'd venture that a 25₵ monthly charge (per bill) to allow users to manage this feature through their accounts would not only cover the infrastructure cost of providing the service but would be at least modestly profitable for AT&T.

 

Must every service yield a 200%+ profit margin? As this is a safety and privacy enhancement for the customer as well as a feature that land line providers make a available at minimal or no cost, it seems very reasonable to expect as much from a mobile service provider.

 

These unwanted calls are already a cost to the customer. Paying the current fee still requires you to call Customer Service to have a number blocked which is an unnecessary waste of time. I for one would gladly pay a modest monthly fee for a service that required no interaction by AT&T personnel.

 

This type of feature should be included in any service plan for exponentially less thank the current charges.

 

Message 1 of 6 (1,313 Views)
Expert

Re: Why does it cost $5.00 per month per line to block telemarketers and other unwanted calls?


Fossil.east wrote:

I think this is an outrageously high cost. I'd venture that a 25₵ monthly charge (per bill) to allow users to manage this feature through their accounts would not only cover the infrastructure cost of providing the service but would be at least modestly profitable for AT&T.

 

Must every service yield a 200%+ profit margin? As this is a safety and privacy enhancement for the customer as well as a feature that land line providers make a available at minimal or no cost, it seems very reasonable to expect as much from a mobile service provider.

 

These unwanted calls are already a cost to the customer. Paying the current fee still requires you to call Customer Service to have a number blocked which is an unnecessary waste of time. I for one would gladly pay a modest monthly fee for a service that required no interaction by AT&T personnel.

 

This type of feature should be included in any service plan for exponentially less thank the current charges.

 


because it is not just for blocking numbers there are other features included in the package.

Message 2 of 6 (1,287 Views)
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Accepted by ATTDmitriyCM (Community Manager)
‎09-30-2015 1:39 AM

Re: Why does it cost $5.00 per month per line to block telemarketers and other unwanted calls?

Certain phones have this function for free, or have an app that you can install instead of paying for Smart Limits each month.

 

As the above poster stated, there are more services included other than just blocking numbers.

 

 

As well as this is supposed to be a self managed feature, you aren't supposed to call AT&T to add the blocked numbers....they just give you the option to be able to if you are unable to make the changes on the website.

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*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 6 (1,196 Views)
Contributor

Re: Why does it cost $5.00 per month per line to block telemarketers and other unwanted calls?

Maybe AT&T should create a call blocking feature all by itself! That's ridiculous and all because it's lumped together in a service you charge $5 a month for with features mostly unused! Get a grip AT&T! This is a massive problem and you should strive to be a part of the solution, not an addition to the problem!

Message 4 of 6 (484 Views)
Contributor

Re: Why does it cost $5.00 per month per line to block telemarketers and other unwanted calls?

What all is included with the call block feature that cost $5 per line? Is the $5 monthly charge for each landline or is it for all phones on that line?
Message 5 of 6 (231 Views)
ACE - Expert

Re: Why does it cost $5.00 per month per line to block telemarketers and other unwanted calls?

What everyone is looking for is a service like Nomorobo, which is only working on Landlines.  They have created an app for mobile, but have a wait list. 

http://money.cnn.com/2016/08/19/technology/robocall-strike-force/index.html

 

 

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Att has a service but it will not block spoofed or robo calls.  Many smartphones have a blocking feature, which also cannot filter out these calls.

 

 

 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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