Contributor
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2 Messages
Why can't I locate my Son's HTC ONE X phone using AT&T Family Map?
The location services are turned on. I have a subscription. I have no problems locating my daughter's Samsuang phone. Very frustrating! Can someone help?
Contributor
•
2 Messages
The location services are turned on. I have a subscription. I have no problems locating my daughter's Samsuang phone. Very frustrating! Can someone help?
Accepted Solution
Official Solution
dtsxonxchoppas
Scholar
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75 Messages
11 years ago
AT&T Family Map uses several different techniques to locate a phone. However, despite all of these techniques, poor geographic conditions and phone limitations can still result in inaccurate locations.
If this is not a problem for you, I recommend contacting your AT&T Customer Care and Speaking with Technical Support. Your device is probably not compatible with the feature; updating to the latest Operating System may help.
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