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Why are Data Limits within Smart limits being retired?

Contributor

Why are Data Limits within Smart limits being retired?

While updating Smart Limits today, I noticed the following line:

 

As of September 5th, Data Limits is being retired. Please do not set a Data Limit.

 

No reason was given.  My first thought is that ATT is hoping I go over my limit and have to pay for more data.  Any information on ATT's reasoning or plans to replace this feature would be appreciated.

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Message 1 of 91
Employee

Re: Why are Data Limits within Smart limits being retired

@wsarp65, @at.tangersme, @RoninGT, @mgbnet, @louisore

 

We are sorry for the confusion.  Although we are no longer offering the data limit feature, Smart Limits will soon offer the ability to turn off cellular data plus we'll be delivering many new benefits including improved web experiences, a new app experience, customizable alerts, and the ability to view call and text activities.

 

~Delia

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 46 of 91
Tutor

Re: Why are Data Limits within Smart limits being retired

When is this coming? The previous data mentioned on these forums was Sept 9th... Today...

 

Also, will this restore the previous functionality that is now broken: previously data limits did not affect the ability to send and receive picture messages. Now I am unable to send and receive picture messages at all.

Message 47 of 91

Re: Why are Data Limits within Smart limits being retired?

Thanks for nothing AT&T!!

ATTDelia apparently solved the problem by telling everyone that "there are other options available to manage your data usage!"

Note that it effectively manages only "your" data usage. The point of SmartLimits is(was) to provide a valuable parental control. So now we have to go to each line and shut off the data when we figure out they are using too much. Does that do the same thing? Not quite because what they don't tell you is that you also have to get your child (or other user) to power cycle the device for it to take effect.

So now I can shut down the data but then I have to call/text my child to say "hey I shut off your data access, please restart your device so that you can't use data anymore". Again, thanks for nothing. The fact that this is hardly a big expense for AT&T to offer means they have to have some other reason for killing this feature.

And since they won't tell us what that reason is, we can only assume that they want to make it EASIER to go over the data limit.
Message 48 of 91
Tutor

Why are Data Limits within Smart limits being retired

Please tell us WHEN the ability to turn off cellular data will be available. I don't understand why the new package wasn't completely ready to be put in place when the old date limit ability was discontinued on September 5th. It is now the 9th and it was supposed to be in place.

I realize you are only monitoring this discussion and you are not the one making the decisions...but somehow the customers of AT&T should be provided with some ANSWERS!



"We are sorry for the confusion. Although we are no longer offering the data limit feature, Smart Limits will soon offer the ability to turn off cellular data plus we'll be delivering many new benefits including improved web experiences, a new app experience, customizable alerts, and the ability to view call and text activities.

~Delia"
Message 49 of 91
Contributor

Re: Why are Data Limits within Smart limits being retired?

So, this week school started and I am getting my two teen-agers back on the regimen of going to bed. For some reason when my son was supposed to be asleep he was surfing the web on ifunny, vine, all wide open!! "Huh, there is no way," I said. I have ATT Smart Limits and pay every month in addition to the plan, phone, taxes and fees to ATT. I have data turned off on their phones are secure,  using ATT smart limits. Even though ATT is charging me extra, their feature has my children's best interest in mind. 

 

Curious, I asked my son and he said, "Nope." I have data! I went in today 9-9-14 to verify and sure enough ATT without notifying me, "retired" the feature! In addition, they went ahead and charged me over $20 in additon to not notifying me for the extra data my son was using watching Youtube and crap on his phone. 

 

These so called other solutions ATT offers only benefit ATTs bottome line. There is no reason for me to choose this multiple family plan donkey feces when I am on a corporate UNLIMITED discount plan for my other two out of four phones. I would pay alot more to move over to these jacked plan.

 

At this point my only option is to go to Verizon or the other carriers who still offer to protect children. The other option is go back to a flip phone where the phone is the only intended feature. Way to progress ATT!! (SARCASM)

 

You better be thinking this one through a LOT more then having some wise guy/gal out of Yale or Harvard, who probably doesn't even have teen-agers, thinking s/he is going to play some Marketing campaign and move everyone over to this new Multiplicity-Jack-the-Family Plan and instead you end up losing your families to other carriers!

 

You need your own SMART limits if you think I am going to allow you to charge me and just be paying these overages every month!

 

 

Message 50 of 91
Tutor

Why are Data Limits within Smart limits being retired

WELL SAID!!!!
Message 51 of 91

Re: Why are Data Limits within Smart limits being retired?

So I went to the Verizon site to compare parental features. The language itself says A LOT! AT&T advertises it to do just the minimum. It blocks calls and texts and limits phone use. It is very impersonal (ref https://www.smarlimitsforwireless.com/).

Verizon, on the other hand, is titled FamilyBase and is all about the Family and protecting children (familybase.vzw.com). Oh yeah, and it is only $5 PER ACCOUNT, not PER LINE and seems to manage DATA. On Demand blocking and pricing all seem to favor parents. Unless AT&T gets the act together soon, I know where I'm going for my upgrade.
Message 52 of 91
Tutor

I spoke with an operator the other day AGAIN and told him...

I spoke with an operator the other day AGAIN and told him that depending how they roll with this it will decide whether I move to another carrier (Verizon). I ended up with an $80 credit and a problem fixed that I'd been trying to resolve for a while. NO DATA LIMITS, NO CONTROL OVER MY ACCOUNTS AND I'M GONE. That's FOUR NATIONAL ACCOUNTS GONE TO VERIZON! They didn't really say much but there was a hint of concern (feigned or not, who knows).
Message 53 of 91
Tutor

Re: Why are Data Limits within Smart limits being retired?

I agree, they are using this to push the Share plans, which for us is a giant rip off. I am a LONG term AT&T customer, and they have lied to me several times about the share plan and affect on upgrades.

 

The inability to limit data on one of our users is a very big deal. Also, once the data is gone or off, you can no longer her FindMyPhone.  What a great system(sarcasm included).

Message 54 of 91
Tutor

Why are Data Limits within Smart limits being retired

So if we switch to the Family share plan, with 5 phones, do we also have to sign up for Next? Because, without Next, we're getting pretty cheap upgrades (we got the iPhone C this past upgrade for $50 each at Best Buy), paid upfront. I don't like the idea of having to choose a $200 phone and paying $30 or $50 dollars a month ON TOP OF the Family share plan rate of $275 a month. IT'S NOT A SAVINGS! And I don't care to upgrade every 12 or 18 months. 2 years is a long time, but it's worked so far for me. Unless they start to build phones a lot cheaper than they do now.
Message 55 of 91
Tutor

Re: Why are Data Limits within Smart limits being retired

That's what I first thought when I ran the numbers, that I would save money, but it doesn't work that way.  As an employee told me, the goal is not to save you money, just to separate the hardware cost out of the plan.  Next is A&T's monthly payment plan for hardware.  You can't do the cool $50 or $0 upgrades at other vendors because that required a two year plan, which isn't available on a family share plan.

Message 56 of 91
Tutor

Why are Data Limits within Smart limits being retired

So then I don't really want the Family Share Plan if I don't have the capability of upgrading every 2 years and paying the "sale" price at Best Buy. If I opt to keep my account as it is, I wonder if that will still be an option down the road. I don't like to be "forced" to do anything. We should have more options. I've been a customer of AT&T's for over 8 years. Where's the perks for my loyalty? I also agree with previous comments about paying the $4.99 for the service of limiting data, that it wasn't offered for FREE. If we choose to pay for something, continue to offer it to us!!! Free would have been nice, but I'd settle for $4.99 a month. Why take that away??? I'm all for change (yes, sometime change sucks) but sometimes it's necessary. But we're all human, we're all in this together!! The bottom line is the little guy (the customers) get the shaft, while the corporate bigwigs drive their fancy cars and have vacation homes.
Message 57 of 91
Teacher

Fyi: Data not up-to-date online or via *3282# - Smart Limits - Data Limit retired now

So, just spoke with rep on the phone about my data usage. Wanted to know if it was up to date online. I have 3 phones I used Smart limits with to limit their data to 2.9gb to make sure they didn't go over their 3gb. She said yes it is up to date. I then went and walked down the street to until I could not access any wifi.  I know this because when I tried to access SAfari on my iphone it told me to turn my internet on in my settings before I could access safari. I then turned on my internet and started surfing the net. I went to a few different websites to make sure I was using enough data to show up. So I KNOW I have used data on my phone just 15 minutes ago.  It still has not shown up via online or *3282#. I then chatted with a rep. Here is the log:

 

Thank you for your patience! Your AT&T Representative will be with you shortly. Welcome! You are now chatting with 'Jayson ****'

 

 

Jayson ****: Hi Debra, I will help you with your data inquiry today. I know how important it is to be on top of everything specially your usage so no worries.

 

 

Jayson ****: Data registry is based on a lot of factors, like the app that uses it, the phone submission service or simply the delay in collating all the usage for the day which is why sometimes you get data usage at 3am in the morning. It's the collective data usage for the day.

 

Debra ****: So if my child surfs the web all day at school, I will not know til the next day that he has gone over his usage?

 

Jayson ****: This being the case, the online data counter can be delayed. Our star services will be more accurate in relation to this, you can dial *DATA#(*3282#)

 

Debra ****: Since I have no way of limiting his usage now with the retiring of the data limit feature in Smart limits.

 

Debra ****: That method *3282# just now says I have not used any usage when I know I have.

 

Debra ****: So it's not up to date either

 

Jayson ****: The dialing method is real time, you have not used any data for line 2118 yet.

 

Jayson ****: If you are checking another line's usage, please use that number to dial the star services code and it will provide you with the information immediately.

 

Debra ****: I walked down the street til I could no longer access any wifi. I know this because when I tried to access SAfari on my iphone it told me to turn my internet on in my settings before I could access safari. I then turned on my internet and started surfing the net. I went to a few different websites to make sure I was using enough data to show up. So I KNOW I have used data on my phone just 15 minutes ago.

 

Debra ****: I'm not checking another line.

 

Jayson ****: I will make a report over to our technical team about this issue so rest assured your concerns will be heard and not taken for granted.

 

Debra ****: I am not happy about the removal of data limits on Smart limits. Please forward that info as well. Thank you.

 

Jayson ****: I will, and it has been reported multiple times as well so don't worry. I'm sure the technical team is working on a replacement.

 

Debra ****: Thank you

 

Jayson ****: Sure thing, I hope I was able to address today's inquiry. Is there anything else I can help you with besides this one?

 

Debra ****: That's it. Thank you

 

So, I hope they are "working" on a replacement for the Smart Limits - data limit feature. A Data BLOCK feature is not what is needed, though.  ATT needs to reinstate the Data LIMIT feature. Since neither the online website or *3282# is up to date.  It's just not right. I paid $15 extra a month for smart limits to limit the data on 3 phones. 

 

[Edited for privacy.]

Message 58 of 91

Re: Why are Data Limits within Smart limits being retired

I have to say that AT&T is great at marketing, but bad promises made in great marketing will catch up to you at some point.  The NEXT pay plans generally come out to a wash with the plan discount, but only if you pay the longest term possible.  At the time, it sounded like a good plan and looked good on paper, then after they have switched people onto the new share plans, they start making changes that become less desirable and end up costing more in the end.  

 

While it may not meet the legal definition of bait and switch, that is essentially what is.

Message 59 of 91
Contributor

Re: Why are Data Limits within Smart limits being retired

I too am outraged that data limits is being retired.  The "improvements" mean nothing.  For families with teens, this is ridiculous.  Moreover, smart limits has stopped working overall.  ATT is a mess.  I am moving to Verizon where they have "family base" and switching over to Android phones.  It is the only way I can get a grip on my kids cell phone use.

Message 60 of 91
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