07-24-2014 6:43 AM
While updating Smart Limits today, I noticed the following line:
As of September 5th, Data Limits is being retired. Please do not set a Data Limit.
No reason was given. My first thought is that ATT is hoping I go over my limit and have to pay for more data. Any information on ATT's reasoning or plans to replace this feature would be appreciated.
Solved by: Go to Solution.
08-10-2014 11:21 AM
08-10-2014 6:00 PM
Are you a Smart Limits customer concerned about the data limits feature being retired on 9/5/2014?
08-10-2014 6:03 PM
08-13-2014 8:19 AM
I'm also very upset about this. Like others here I have teenagers that I need to block in order to stay under my 10GB plan. It has worked great.
I tweeted my complaint to @ATTCustomerCare as well and got this response
Smart Limits will soon offer new enhancements, including upgrades,& the ability to turn off cell data usage. Stay tuned! ^LisaA
The ablity to manually turn DATA usage OFF is not a valid option in my opinion. If they would give us a message that "number xxx-xxx-xxxx has just used 2GB of DATA" that would be ok, so I could then turn off the data usage, but i don't think they will do that. They want us going over our limits to get more money from us...........its the "we don't care about our customers" customer service model.
08-14-2014 8:55 AM
08-14-2014 5:40 PM
08-15-2014 11:11 PM
08-15-2014 11:47 PM
I've spent well over $8,000.00 as an AT&T customer ofer the past nearly 7 years of continued service for which I have had auto pay so not one late paymet ever. I currently am on a grandfathered unlimited data package for which I received only EDGE data rate service for the first 2 years since that is all that was availble in the area. So now we have LTE in the area and I don't have a device that will use this new speed but I still pay the same rate for data. I love unlimited data plans since it is easy to budget on a fixed income.
So I find no other option but to petitioning those bright folks over at Webster to update the definition of "Unlimited" to account for AT&T's limits they put on my data plan. If you "limit" the throughput of data at 3gig that is still a limit no mater how you slice it but since the FCC does not work for the public we just have to put up with it or change providers. Oh there is an idea to consider... I shall go consider that.
09-05-2014 11:53 AM
So today is the day we all must begin to constantly monitor our phones so our teens don't go over the data limits. This is the worst thing AT&T could have done. Yes, we know we can turn it off. The data usage isn't always up to date so if while you are at work and they spend the day on FB or surfing the web at school cause they are bored, be prepared for the additional charges. Really, what was AT&T thinking?
09-05-2014 12:09 PM
09-07-2014 8:33 AM
I am beyond infuriated with at&t!!!! I was told that even though smart limits was retiring on 9/5 that I could still disable my daughter's data when she was approaching her limit by using the at&t app on my phone or going to the website. After spending countless hours on the phone and chat with at&t I was just informed the only way you can disable data on a line is if you are on the new Mobile Share Plan. Well the new Mobile Share Plan is a complete ripoff as far as I am concerned and is not the best option for my family. I was told that the new smart limits will start on 9/9 and will have the option to disable data. But why the 4 day lag time between the retirement date and the new smart limits launch date????? So at&t can make more money by sticking us with overage fees. This is disgraceful.
09-07-2014 10:23 AM
If AT&T does not fix this probelm ASAP my family will be switching over to Verizon. They have FamilyBase. It lets you do the same thing Smart Limits use to... Honestly it might be worth canceling a few lines in over to avoid the overages. I know my account will have overages unless I check it every single day. This is a shameless attempt to squeaze every dime they can out of their customers.
09-08-2014 11:12 AM
I had Smart Limits set to zero MB for my kids. This meant they had no access to data but were still able to send and receive multimedia messages.
Now that the Smart Limits data capability has retired, my kids are unable to send or receive multimedia messages. Data is now totally blocked...
Rumor on these forums is that a replacement Smart Limits Data function is coming on Sept 9th, so why the poor customer experience of killing a much needed capability four days before a replacement service is set to launch. Will this new service even provide the capabilties that the old service had?
Also, now that the Data Limits option in the Smart Limits web page says "the feature is no longer available" I appear to have no way to turn my kids data back on if and when I want to... (The "Turn data on/off" option in the main account says data is already enabled).
09-09-2014 6:49 AM
It is Sept. 9 and still no updates to the Smart Limits service. Coincidentally Apple is having a major release today aswell and probably launching their new phone and operating system, there might be something in place that allows users to set limits directly on the device itself. I'm not sure how that relates to Android and windows users but I figured it was worth mentioning.
In any case, today is the day that we all have been told that a new solution would be reinstated so I would like the AT&T rep montitoring this thread to please provide us all with the details.
09-09-2014 6:56 AM