Contributor
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1 Message
Why are Data Limits within Smart limits being retired?
While updating Smart Limits today, I noticed the following line:
As of September 5th, Data Limits is being retired. Please do not set a Data Limit.
No reason was given. My first thought is that ATT is hoping I go over my limit and have to pay for more data. Any information on ATT's reasoning or plans to replace this feature would be appreciated.
aerospiegel
Tutor
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5 Messages
9 years ago
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jynewjersey
Contributor
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1 Message
9 years ago
I think AT&T figured out in July 2014 that it got enough customers suckered in and there's no need for customer service anymore. With big enough customer base, it's not about satisfying customers anymore. It's now all about milking the last penny and giving the colossal bonus to the CEO.
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RTJjmj
Contributor
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1 Message
9 years ago
Why in the world would you have taken off the ability to cap data usage on a multiple phone shared plan. Under the Smart Limits plan you used to be able to cap each member with a data limit, now you have to cut people off. This is a true regression in service capability. It forces me to be a monitor and decide who is on and cut off of the data usage. If I could set limits it would force users to self regulate and monitor their usage.
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Michael652
Contributor
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1 Message
9 years ago
This is the dumbest idea I've ever heard. Some bright person had the great idea to eliminate it so that more people would go over and so more revenue would be earned. This shows no concern for customer satisfation at all. The limits features was one of the things that led me to AT&T. Need to re-think that decision.
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aerospiegel
Tutor
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5 Messages
9 years ago
I am sure that AT&T doesn't care because they know many are pigeon-holed into a contract and can't go anywhere. I on the other hand did. Four phones switched to Verizon so far and one to go. The way I figure, you can do the Verizon Edge program (same as AT&T's NEXT) or a contract and pay $200 (going rate for iPhone 6 16 GB). The cost of the phone is offset by selling the old AT&T device on eBay (going rate is about $240). If you are at least half way through your contract, you are looking at about $200 to cancel. Verizon offers $150 bill credit to change. Comes out about even in the end!
I hate to leave AT&T as I've been with them from the beginning and can't complain about about the actual wireless service, but hey, play games with your loyal customers (i.e., customer service) and they won't remain loyal. That's the lesson.
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garybrandy
Contributor
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1 Message
9 years ago
Has anyone received a better response to this yet?
I had data turned off my son's phone for this reason. Then I discovered it is why I can't use the AT&T family map. The data needs to be on his particular phone for it to work.
I'm getting the screws by AT&T at every turn. We got sucked into the "Next" plan which is supposed to be so fabulous. It was a lesser of two evils, either of which increased our bill about $100 per month now (either we pay the "next" installments on a phone or lose our $25/line "discount" for doing the 2 year contract route).
I'm so annoyed. Whenever it makes financial sense, I am moving to straight talk or something. This is riduculous.
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CollinsJ68
Contributor
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2 Messages
9 years ago
Sorry but this is the worse possible answer you can give to this problem. You should atleast check what your talking about first. A system that automatically shuts off data when it hits a certain limit versus having to constantly check your data and shut off your child, spouse, or yourself if need be is like saying an orange is red and square.
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DATAoverload
Contributor
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1 Message
8 years ago
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Radsol
Contributor
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2 Messages
8 years ago
1) turn off data by device manually in eacj device
2) use more wi-fi
3) buy from us a plan with more data...
Ive studied these decisions within corporaciones. They actually come down to: "since we allowed psrents to limit their children's use of data we've lost X millions in revenue. We need to cancel that prerogative". The morality of capitalism brings good and evil.
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COMPANYGREED
Teacher
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16 Messages
7 years ago
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