Contributor
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1 Message
Why are Data Limits within Smart limits being retired?
While updating Smart Limits today, I noticed the following line:
As of September 5th, Data Limits is being retired. Please do not set a Data Limit.
No reason was given. My first thought is that ATT is hoping I go over my limit and have to pay for more data. Any information on ATT's reasoning or plans to replace this feature would be appreciated.
andreaccolley
Contributor
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1 Message
10 years ago
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Oohsure
Contributor
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3 Messages
10 years ago
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dleo97
Tutor
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3 Messages
10 years ago
I am very upset that the changes were made for the Smart Limits plan. I have four phones on our plan and one of them is for our son. We limited the data so he could still text pictures to his dad from Idaho (shared custody thing) and only allowed certain numbers to be called. It was great because then we felt better about having a cell phone for a ten year old. Now I had to have the data completely shut off to prevent him from over-using it and he cannot send picture texts either!!! Sure he can call unlimited and text but no picture texts which is important to both of them. Then the kicker is that I am still going to be charged $4.99 a month for that???!!! I am livid over this. I called and had a rep's supervisor tell me "oh we are coming out with a new thing that will be better soon..." yeah right, if that were true why not just convert it over instead of screwing the customer? I am glad I am not in a contract because I am close to switching if this doesnt get fixed.
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dleo97
Tutor
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3 Messages
10 years ago
I just posted something on this too. I am livid over it and they still are going to charge the $4.99 a month too???!!! how is it smart limits when you cant limit anything? I wonder if we can call the FCC and report this? SOOOO MAD.
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dleo97
Tutor
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3 Messages
10 years ago
you are mistaken on one aspect of your post. You cannot change the data limits each month when it resets, you flat cant restrict data or limit data AT ALL when the change takes effect. I just got off the phone with them and i am SO MAD. and they still are going to charge the $4.99 a month too....
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Oohsure
Contributor
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3 Messages
10 years ago
With one phone beyond contract, and another in less than 2 months, I may look around at other carriers since I plan to buy two iPhones this fall. Or maybe I will see what prepaid phones provide.
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wsarp65
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7 Messages
10 years ago
This is the email I received today. I am NOT happy about this at all. My son has an iPhone and it CONSUMES DATA like it's starving. He has a 3GB plan and used it all within 10 days. I just signed up for Smart Limits 2 weeks ago to control the data overage charges (last month was $50 over) and was not told at that time that the data portion would be discontinued. I initiated a chat and was completely given the run-around, with no straight answers until 45 minutes into the chat, and even then was told the Smart Limits plan was being IMPROVED. This is not an improvement. The data limits feature was the only feature I needed, and now it will be GONE.
Can someone tell me if the iPhone will work fine with wifi only? I understand he won't be able to use iMessage but what else will he be unable to use? We have wifi at home and he has it at school.
"On September 5, our AT&T Smart Limits service is changing, and the data limits feature is being removed. As a courtesy, we will add a $4.99 account credit by your October bill.
Any data limits you've set will be removed, and you'll no longer be able to set new limits. If you've set your data limit to 0 to block cellular data use, we'll continue to block cellular data use1 for you when we remove the data limits feature until you tell us to turn it back on. If you have a Mobile Share® Value plan, you also have the option to manage cellular data use for your devices at att.com/myatt.
All of the other benefits and conveniences you enjoy today with Smart Limits remain the same:
Smart Limits will soon feature improved Web and app experiences, allow you to view call and text activity and customize alerts among other exciting new features.
To manage your existing settings, simply login to Smart Limits at att.com/myatt.
Thank you for choosing AT&T."
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msfinch916
Contributor
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1 Message
10 years ago
I agree just a marketing ploy for new Family Value Plan and to try to generate more overusage fees. If ATT does not rethink retiring the data limits feature to Smart Limits we will be changing to Verizon.
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Babycatcher1970
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1 Message
10 years ago
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Plasbot
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1 Message
10 years ago
To the Windows phone user up there, Depending on your phone It may be possible for you to update to Windows Phone 8.1 developer preview. I was worried at first but it's not just for 'developers'. I'm so glad now that I've done it and Data Sense is there!
However I am still screwed because my kid's lines, 1 is android the other iphone.
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