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deannapbell's profile

Contributor

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1 Message

Wednesday, September 21st, 2016 5:34 PM

Visual Voicemail Update: Compatible Device

I just tried to update the Visual Voicemail app but it says my phone is not compatible. Why isn't the Samsung Note 4 included with this new update???

Community Support

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230.7K Messages

8 years ago

Hi there @deannapbell!

 

My apologies for the trouble!

 

Are you referring to this application in particular?

 

As this is an add-on feature for phones without visual voicemail built-in natively. The Note 4, does have it built in, therefore would be excluded from any downloadable apps or updates for them!

 

Sorry if we’ve misconstrued your request, we’re happy to help out with any additional questions you have!

 

Tim, AT&T Community Specialist

ACE - Sage

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116.6K Messages

8 years ago

@deannapbell. Once your software updates to MM, the VVM app no longer works with your device.  The native message app is the only app available.  

 

Its definately a step backwards.  As I have a non ATT phone, I can add the full ATT VVM app, with transcription.  I also have an older phone which also uses the more complete VVM app.

 

 

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