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Visual Voice Mail Setup Issue


Visual Voice Mail Setup Issue



I'm trying to set up my visual voicemail on my S6.  At initial set up, it's asking 'If you have a mailbox on the system, press #.'  Thinking I did, I pressed '#' and then it asks for the mailbox # given by your system manager?


I try my telephone number, doesn't work.  


Now, I'm thinking I don't have a mailbox on the system, but there's no option for if you don't.





Message 1 of 5
ACE - Sage

Re: Visual Voice Mail Setup Issue

Your mailbox phone number can be found in :

dialer app, menu button,  settings, call,  under additional settings, call forwarding ....

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Message 2 of 5

Re: Visual Voice Mail Setup Issue


Thank you for the recommendation. Unfortunately, this number still didn’t work out…. I also don’t have that exact functionality, that I can find. Is that for the S6? Maybe best option is to contact AT&T?

Message 3 of 5
Accepted by Administrator (Administrator)
Accepted by davidbk
‎11-19-2015 9:01 AM

Re: Visual Voice Mail Setup Issue

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 5

Re: Visual Voice Mail Setup Issue

I had to do chat option and the rep must have had to reset it. I was given this number to call: *** and follow prompts.


[Edited to comply with Guidelines]

Message 5 of 5
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