06-29-2017 10:47 PM
Solved by: Go to Solution.
06-30-2017 4:57 AM
HBO NOW is accessible with a paid subscription to HBO. What Uverse TV package do you have? U450 or perhaps a separate HBO subscription? You might want to check your account (online or call CS) to verify that you are getting your FREE HBO.
HBO GO is a separate subscription to access online content only.
06-30-2017 6:53 AM
06-30-2017 7:29 AM
I have the U300 television package which doesn't include HBO, but with my unlimited data plus plan I believe I am supposed to receive HBO. is this just a problem I take up with at&t or am I missing something? Thanks for the help.
This is more of a wireless question. I'm going to ask that the moderators move your thread to the Wireless section, because your U-verse TV subscription is irrelevant to this question. You're looking for a feature of your Wireless.
06-30-2017 8:12 AM
Looks like in this article you should get free HBO and a $25.00 Uverse credit if you have the Unlimited Plus wireless package. I may be reading it incorrectly.
06-30-2017 8:23 AM
With unlimited plus data plan you get HBO GO free, not HBO and not HBO NOW.
To watch HBO GO on the big screen, you need a streaming device. Chromecast, Roku or Apple TV type device, or a smart TV that you can cast from mobile.
please note HBO GO is NOT data free TV. Only data from ATT apps is included. Uverse, DirecTV, DirecTV NOW.
07-18-2017 12:25 PM
07-18-2017 12:55 PM
@Teddybear456 Do you have Uverse or directTV in the same name as the wireless account? Contact TV support to add HBO at no charge.
HBO Credit: AT&T Unlimited Plus subscribers receive access to HBO services & a credit to their bill for the corresponding HBO service. Customers w/wireless service only or DIRECTV NOW receive access to 3 live channels and on-demand content; customers with residential DIRECTV or U-Verse TV service receive access to live channels available for that service and on-demand content. Included channels subject to change. Customers who currently have HBO will see bill credit discounting the cost of the HBO service (up to $17.99 for residential DIRECTV; up to $16.00 for U-Verse TV; up to $13.00 for DIRECTV Premier or U-Verse TV U400/U450; DIRECTV NOW customers (with or without previous HBO) see a charge of $0.00). Other customers previously w/o HBO will see charge for HBO service and corresponding credit discounting the cost of the HBO service on their bill. Activation may be required.
07-18-2017 12:58 PM
That's helpful, but how do you set up the HBO Go access?
Word is you have to sign up for Direct TV Now 7 day trial. Then download the HBO GO app, and sign in with your DirecTV now as the provider
07-18-2017 1:01 PM
Realistically, there's very little difference between plain-old-HBO and HBO-Go, except that the Go version is easy to configure if you're not an AT&T video customer, like myself.
This shows the parallels, a bit better: http://help.hbonow.com/app/answers/detailHBO/a_id/125/~/differences-between-hbo-now-and-hbo-go
I was told by one CSR that I had to disable "renewal", but if you're not a video customer, you can't see this option anyway, and I have yet to be charged for my HBO Go service, so I suspect this is simply automated on the back-end, or at least I hope it is, I'm definitely keeping an eye on my bills (which I do anyway, but I'm a bit hyper-aware right now), and after several months, there's still no additional charge.
Hopefully this clarifies things a bit? Really, it'd be simpler if there was a FAQ item for the differences, on the Unlimited site, IMO.
*If this (or another post in this thread) fixes your problem/issue, please mark it as "accept-solution", and I'll tag it, to make it easier for others to find the answer(s). FYI: I'm an AT&T end-user, just like most of us in the forum. Thanks.
07-19-2017 8:31 AM