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Secure Family Help


Secure Family Help

Previously had Family Map and was excited to get the notification that the change to Secure Family has finally arrived.  Immediately got it on one phone (android).  This was easy, but unable to pair the iPhone...? Any help would be greatly appreciated.

Message 1 of 10
Accepted by Administrator (Administrator)
Accepted by ATTKevin
‎11-26-2018 11:41 AM

Re: Secure Family Help

Hi @mouse331


Thank you for reaching out to us today. We'll be happy to assist you with this.

Were you looking to pair the child app on the iPhone? If so, here are the steps to do that:


  1. Begin by initiating pairing. Select the child line you wish to pair, then tap either Improve Location, Pause Internet or Content Filters.
  2. Tap next.
  3. Tap on your desired protection level.
  4. You will then have an option to Block or Customize each content filter category.
  5. Tap Pair Child's Phone.
  6. Tap Send Text.
  7. Get child's phone and follow the required actions.
  8. From the child device, tap on link to download Secure Family Companion app.
  9. Once the app is downloaded on the child device, open it and tap Show me how.
  10. You will see a demo of how to pair a child device. When done, tap Pair Phone on.
  11. You will be taken to the iOS system Settings on the child device. Tap install.
  12. Tap trust to enable MDM profile on child device.
  13. Tap Done to complete the pairing process.
  14. Tap OK and you're done.
  15. If you had a different issue, please elaborate further and we'll be happy to proceed from there. Thank you.

Darais, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 2 of 10

Re: Secure Family Help

Unable to pair daughter’s iPad.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 10

Re: Secure Family Help

Don’t bother with trying to get this app to work.  It is virtually useless even if it does...

Bring back Family Map and Smart Limits!!!!!!!!!!!!

Secure Family Is a TERRIBLE app!

Message 4 of 10

Re: Secure Family Help

When I saw that there was a solution, I got excited until I realized that the solution wasn't an option to go back to family map.

Message 5 of 10

Re: Secure Family Help

How do I prevent the child from deleting the app? My daughter has already done this. The answer can't be reinstall the app every time, right? There's a way to lock it down, right? If not, you've a useless product here. You know that, right? 

Message 6 of 10

Re: Secure Family Help

The thing I miss the most about Smart Limits is the ability to monitor the call list and block callers. I want to be able to see who my child is calling.  Otherwise I liki the new app. PLEASE add this feature back in. 

Message 7 of 10

Re: Secure Family Help

I am LIVID about the amount of strain this has caused between my teenager and I! To force us to have our kids download an app on their phones that tells them they are going to be tracked, monitored and restricted--is ABSURD. Forcing my child to then "pair" her phone with her parent is nuts. No teenage would be comfortable with that! AT&T-- *I* am the parent. *I* pay $200+ to you every 4 weeks for phones. If I want my teenager to know what I am doing as far as monitoring her phone usage or location, that is my responsibility to let her know. Your app is USELESS!! Kids can simply delete the app, and then what?? There was nothing wrong with Smart Limits. WHAT WERE YOU THINKING, and why has this issue been going on for at least 2 months and still isn't fixed?? Do you  understand how important it is that parents be able to effectively monitor our children through the phone service that they pay so much for??? It is THIS important--> We've been customers for more than 20 years, and we are leaving AT&T if this isn't fixed by the end of this year. As is my sister, and a co-worker. You guys should get it together quick.     

Message 8 of 10

Re: Secure Family Help

 How do I stop texting? It appears that there is no way to control SMS messaging. Is this correct? This app is sooooooo disappointing. Bring back SmartLimits.

Message 9 of 10

Re: Secure Family Help

Can not find a way to limit texts or allowed numbers and blocked numbers any longer, was easy to do with smart limits.

Message 10 of 10
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