Running out of time for the Switch Program- PLEASE HELP

@joker73064 Since we've not seen your paper work it's kinda hard to help...

 

1. Did you still owe Verizon for your phone when you left?
2. How much money?
3. How much did AT&T give you when you turned in your phone?

 

In addition to answering the previous questions, It has been suggested that you go to an ATT company store with your final bill to get help submitting it properly.  

If you don't have any ETF or device payment plan balance for phones on your bill, you are NOT DUE anything from ATT.

 

I am on my way now to a AT&T store to see if someone can help. I'll update
as I know. Thanks

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@joker73064 wrote:
I am on my way now to a AT&T store to see if someone can help. I'll update
as I know. Thanks

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You don't know if you owe Verizon anything for the phones??

 

 

They gave $177 initially and my son had to keep his verizon iPhone ($348
buy-out) because it was damaged so AT&T couldn't trade it.

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@joker73064 wrote:
They gave $177 initially and my son had to keep his verizon iPhone ($348
buy-out) because it was damaged so AT&T couldn't trade it.

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I feel like that is two different phones.

What was the buy out for the phone they gave you $177 for?

 

They aren't going to give you anything for switching your son's phone since it did not get traded in.

 

Was it just those two phones?

 

 

The buy-out was $177 for one of the phones. Total of three phones. I was
told that one of the Samsungs that was brought in didn't qualify? The
buy-out cost was around $140. I understand that we won't get anything for
the iPhone since it was damaged and my son kept it. I'm just confused why I
was told that I will only get a total of $139 by the store rep today....
but this is only if Switch Program even grants that much when they will be
contacted tomorrow. Make sense? This gets confusing to me.

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@joker73064 wrote:
The buy-out was $177 for one of the phones. Total of three phones. I was
told that one of the Samsungs that was brought in didn't qualify? The
buy-out cost was around $140. I understand that we won't get anything for
the iPhone since it was damaged and my son kept it. I'm just confused why I
was told that I will only get a total of $139 by the store rep today....
but this is only if Switch Program even grants that much when they will be
contacted tomorrow. Make sense? This gets confusing to me.

---

1. The buy out for one was $177 and you said AT&T gave you $177 for one phone.
   THAT PHONE SOUNDS COMPLETE.
   
   
2. iPhone wasn't turned in. Didn't qualify.
   THAT PHONE IS COMPLETE.
   
   
3. You were told a Samsung didn't qualify.
   This one I'm not clear about, I'm not sure when you were told this.

   If the #3 phone (Samsung) doesn't qualify, it really sounds like you are done.

    

 

You don't need to worry about the bills if you've gotten the equivalent amounts already. 

 

 

 

I'm not sure what you mean about that last statement. I was just told today
that the third phone did not qualify. The one that only had about $140 left
on it.

@joker73064

The buy out offer only pays for qualified phones turned in.  So one out of 3 phones will get paid off.  

How much total was owed on that phone?  Between the trade in credit, and the final bill credit on that one phone, your done.  

You do not get $650.  You get UP TO $650 for a line you port to ATT, trade in the phone and buy a new one and submit final bill.  The offer is a reimbursement, not a jackpot.  It is the exact same offer as all the other carriers.

Example:  ETF and device balance totals are $2,000

line 1 a tablet with 100 ETF.  Not included, no reimbursement.

line 2 a dumb phone in contact with $100 ETF, not included, no reimbursement 

Line 3 smartphone in bad shape, $200 device balance. No trade in, no reimbursement 

Line 4. Samsung was damaged, so you bought an LG to replace it.  device payments $400.  No reimbursement because the LG is not the one on your bill.

line 5 smart watch with $100 ETF. Also not qualified, no reimbursement 

line 6 smartphone in excellent shape, on your bill with no balance or ETF left, nothing to reimburse, trade in value only.

Line 7. Smartphone with $600 device payment balance, in excellent shape, kept it.  Not qualified, no reimbursement 

Line 8. Smart phone is great shape and on your final bill.  $500 Device balance.  $250 in credit on trade in, $250 due on final bill submition.

Hope these examples clear up what does not qualify and the one condition that does.