11-21-2016 11:35 AM
I've received several text messages saying my Protect Plus app is configured to record my location history. Does this mean someone on my plan has the app and is tracking my location?
11-22-2016 12:06 PM
Hey there @Mickey_Black!
That’s a fantastic question!
This doesn’t necessarily mean that someone is tracking you with the application. However the feature is enabled, so anyone with access to the login would be able to do so.
If you do not wish for the phone to track, you can disable it on the main app screen by going to location, however this will make it unable to be found by this service in the event the phone is lost or stolen.
I hope that helps out, have a fantastic day and welcome to the AT&T Community!
Fiona, AT&T Community Specialist
02-17-2017 7:57 AM
I have also gotten this message, however I have never used this app, never set it up, never even knew it existed. How do I turn it off since I do not have a login(nor do I wish to get one)?
02-17-2017 8:21 AM
Welcome to the Community Forums, I hope you’re having a good morning! I’m sorry you are receiving messages from Protect Plus. I can see how this would be concerning.
This application comes with your insurance; you can get in contact with Asurion to see if they can remove the feature. If they do, Asurion will not be able to GPS track your phone if it gets lost or stolen. You can get in contact with them by calling 888-562-8662.
You also have the option to turn off your location services, which will make it impossible to track your phone, and will not receive these messages.
I hope this helps, have a great day!
Daniel, AT&T Community specialist
02-17-2017 8:42 AM
02-17-2017 9:03 AM
Hello there @coop888!
Welcome back to the Community Forums! Disabling the app alone on your device will not stop the service permanently. To permanently stop the service and messages, you will have to change your insurance package. You can learn how to do this online here.
Also, the app is optional for download to securely manage content. If you disabled the app, you may need to contact ProTech support directly at 866-562-8662. This way you can also leave your location on for other apps which may need the feature in your phone.
I hope this helps answer your inquiry. Have an amazing weekend!
Daniel, AT&T Community Specialist