Problem with multiple lines on a single account and AT&T Locker app

Contributor

Problem with multiple lines on a single account and AT&T Locker app

Hello,

 

I am writing because I have run into a problem with the AT&T Locker app that require the use of an AT&T username and password. With each Windows Phone, you receive 5 gb of storage (an AT&T Locker). However, with only one username and password on our account, this makes it impossible to have separate storage for each phone. I called AT&T about the issue and was told that an account cannot have more than one username and password attached to it. Nor is there an option for "sub-accounts." This issue shows a lack of forethought in creating the AT&T Locker app. Thanks in advance for any help.

 

Regards,

Lon

Message 1 of 4 (353 Views)
Community Manager

Re: Problem with multiple lines on a single account and AT&T Locker app

Hello, lrdiff_64!

 

Thanks for posting. We appreciate your feedback about this issue, and it certainly seems like it may be a flaw. However, we would love the chance to work with you to figure out an alternative, so please click here to send us a private message.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.


In the meantime, feel free to message me with any other questions or concerns.

 

-Mariana

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 4 (232 Views)
Contributor

Re: Problem with multiple lines on a single account and AT&T Locker app

Is there a solution. I have the same viewpoint with four people on my account we would all want the locker backup
Message 3 of 4 (39 Views)
ACE - Expert

Re: Problem with multiple lines on a single account and AT&T Locker app

Don't use the locker.

I have always used Google drive and Google photo.  Free unlimited storage, auto back up and available on any device.  If you have a google account, you only need to download and open the app to activate.  Chose backup over wifi to save data.

google also syncs you contacts.

 

No risk of losing your information if you lose your phone or change carriers.

 

 

(The following is included after all posts to save typing) We are fellow customers. Our answers are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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