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Posted May 23, 2014
4:47:04 PM
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Problem with multiple lines on a single account and AT&T Locker app

Hello,

 

I am writing because I have run into a problem with the AT&T Locker app that require the use of an AT&T username and password. With each Windows Phone, you receive 5 gb of storage (an AT&T Locker). However, with only one username and password on our account, this makes it impossible to have separate storage for each phone. I called AT&T about the issue and was told that an account cannot have more than one username and password attached to it. Nor is there an option for "sub-accounts." This issue shows a lack of forethought in creating the AT&T Locker app. Thanks in advance for any help.

 

Regards,

Lon

Hello,

 

I am writing because I have run into a problem with the AT&T Locker app that require the use of an AT&T username and password. With each Windows Phone, you receive 5 gb of storage (an AT&T Locker). However, with only one username and password on our account, this makes it impossible to have separate storage for each phone. I called AT&T about the issue and was told that an account cannot have more than one username and password attached to it. Nor is there an option for "sub-accounts." This issue shows a lack of forethought in creating the AT&T Locker app. Thanks in advance for any help.

 

Regards,

Lon

Problem with multiple lines on a single account and AT&T Locker app

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May 29, 2014 8:33:43 AM
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Hello, lrdiff_64!

 

Thanks for posting. We appreciate your feedback about this issue, and it certainly seems like it may be a flaw. However, we would love the chance to work with you to figure out an alternative, so please click here to send us a private message.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.


In the meantime, feel free to message me with any other questions or concerns.

 

-Mariana


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello, lrdiff_64!

 

Thanks for posting. We appreciate your feedback about this issue, and it certainly seems like it may be a flaw. However, we would love the chance to work with you to figure out an alternative, so please click here to send us a private message.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.


In the meantime, feel free to message me with any other questions or concerns.

 

-Mariana


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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