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Rootsmulti's profile

Contributor

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1 Message

Saturday, April 7th, 2018 1:41 PM

Prepaid International roaming

How to activate International roaming in a prepaid mobile connection

 

Accepted Solution

Official Solution

ACE - Expert

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64.7K Messages

6 years ago

You can’t. Prepaid service does not support international roaming other than Canada and Mexico. 

Tutor

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4 Messages

5 years ago

@sandblaster 

 

Appreciate your patience in responding to the customers' question. I have similar situation where I am on AT&T Prepaid for a number of years and I like what I am paying for. 

 

I would like to propose this feedback/feature to be included whereby a customer can add certain dollar amount to their amount and if they have good long standing relationship with AT&T, you would allow at least basic (128Kbps) internet on international roaming. 

 

I would like to AT&T to consider upgrading such feature in the near future. As the world is getting smaller with customers flying aboard in many cases, a limited international roaming feature would be greatly welcome. 

Scholar

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110 Messages

5 years ago

I have a friend who lives in Europe and has a cell phone. Can he call me or better yet send me an SMS text if I add the international option to my ATT prepaid phone?

 

 

 

 

ACE - Sage

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116.6K Messages

5 years ago

@gooch_1

If you are in the USA yes.  If in Europe, you will have no service at all.

 

Scholar

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110 Messages

5 years ago

Thanks. To be a little more specific: I have a a bank account in a European bank that is switching over to two factor login.   For the second factor, they send me a six digit code using SMS text message that I would receive on my cell phone. I then enter the code shown on the cell phone into my computer and that lets me login to my bank account.  I will always be in the USA when using this procedure so from what you say, if I add the International Option to my AT&T prepaid, I should be able to receive the SMS text message sent by the bank. Correct?

ACE - Sage

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116.6K Messages

5 years ago

To receive calls or text you do not need international plan.  If you call out, you would be charged high rates.  There is no charge to receive a call or text.

 

New Member

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2 Messages

I have a prepaid account and I have no service since I arrived to Europe. I did have service when I had a postpaid account.

I there any way to get service with prepaid?

ACE - Expert

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64.7K Messages

@miltonlaufer No. Prepaid service does not work in Europe.

Award for Community Excellence Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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2 Messages

@sandblaster thank you very much for your answer. As you can imagine, I wasn't expecting this. Is there any way to make this work from here?

ACE - Expert

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64.7K Messages

@miltonlaufer If already activated, WiFi calling might work. Otherwise, no, there is no way to make prepaid service work from Europe.

Award for Community Excellence Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Scholar

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110 Messages

5 years ago

Okay, that is great. I will test that out with a friend who lives in Europe. Thank you

Scholar

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110 Messages

5 years ago

OK, tted that with friend in Europe and received the SMS text message immediately with no problem. Just as you said. Thanks again

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