Contributor
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3 Messages
PC backup to AT&T Locker.
I wanted to be able to access my desktop computer files from my phone and my phone files from my desktop computer. So, I have one of my phones backed up to the #AT&T Locker (1.7GB). I also backed up my pictures and videos from my desktop computer to AT&T Locker (3.2 GB). So I have a total of about 4.9 GB of data in the AT&T Locker.
When I open the AT&T Locker folder from my desktop I can only see the files from my phone.
When I open the AT&T Locker folder from my phone I can se both, the files from my phone and the files from my desktop.
Why can't I see the files from my desktop from my desktop? Can there be a setting that I have to set in order to see them?
Also, is there a setting for an automatic backup every day or every week or so? I haven't been able to find it.
Other than that, I can access al of my files from my desktop on my phone, so it is working great.
Your help will be appreciated.
Thanks
Accepted Solution
Official Solution
ATTHelp
Community Support
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231.5K Messages
7 years ago
Hello @ingchapin,
It’s great to hear AT&T Locker is working well for you! I would love to assist you with this today!
AT&T Locker will not show the desktop files online as they are already on the computer, and the files on your phone are not. I would advise clearing the cache and cookies on your browser, or trying a different computer which does not have the files on it.
Also your phone should backup to AT&T Locker every time a change is made, such as the addition of a contact. You can also manually create a backup whenever you’d like.
I hope this helps and you’re able to retrieve your files! Have a wonderful day!
Portia, AT&T Community Specialist
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ingchapin
Contributor
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3 Messages
7 years ago
Tahnk you very much
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ATTHelp
Community Support
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231.5K Messages
7 years ago
Hello again @ingchapin!
You are very welcome, I am so glad I was able to help out!
Thank you so much for reaching out, and have an awesome week!
Portia, AT&T Community Specialist
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