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Re: Office of the president

Contributor

Office of the president

I am having an issue that I am being advised I will not be able to use my new iPhone Pro (just became an ATT customer in the past 3 weeks) on my trip to Europe this week.  I cannot find in my new customer agreement where this limitation is disclosed.  I am frustrated because now I need to figure out how I will be able to get around and communicate while I am away.

 

Was this disclosed to me as a new customer?

 

Can an exception be made to activate the international Day pass?

 

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Message 1 of 10
ACE - Expert

Re: Office of the president

New accounts are not allowed to roam for 60 days. Where or if that 60 day requirement is disclosed, I don’t know. The wireless agreement simply states: 

AT&T, in its sole discretion, may block your ability to use your Device while roaming internationally until eligibility criteria are met.

Sorry, I do not know if an exception is possible.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 10
Employee

Re: Office of the president

you can still use your phone its just gonna be expensive. its not required for them to tell you if it will work its up to you to ask. had you told the salesperson you were going out of the country he would have suggested the international day pass. you can activate the day pass any  time you want it isnt free. even with the day pass you arent on at&t networks so there is no guarantee of service

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 10
ACE - Expert

Re: Office of the president

@Constructive Roaming is not allowed on new accounts for 60 days. The OP can’t get the day pass. They are asking if an exception is possible.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 10
Employee

Re: Office of the president

@sandblaster  my bad i read 3 months, guess i need to get coffee before responding to posts

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 10
Contributor

Re: Office of the president

Correct @sandblaster I am perfectly fine paying for the day pass, but I’m told I can’t activate it. I ordered online and don’t think this was disclosed. If it was, I would have stayed with my old carrier until after my trip! 

what am I going to do tomorrow when I get there and can’t communicate (Uber, maps, text, etc)

Message 6 of 10
ACE - Expert

Re: Office of the president

Since you are leaving so soon, I’m not sure what options you have to get an exception. There is no way to contact the Office of the President directly, they contact you after filing an FCC or BBB complaint. You don’t have enough time for that. Plus your new phone is likely locked to ATT, so getting a local SIM card is not an option unless you have a different, unlocked phone you can use.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 10
Highlighted
Employee

Re: Office of the president

im sure somewhere you go they have cheap prepaid phones .

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 8 of 10
ACE - Sage

Re: Office of the president

Activate Wifi calling before you go.  That will allow call and text home.  You will also be able to connect if there is public/hotel Wifi.  
predownload maps with Waze

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 10
Contributor

Re: Office of the president

Got a hold of office of the president and they got this setup for me. Thanks everyone for your suggestions.

Message 10 of 10
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