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Posted Jan 1, 2012
10:01:54 PM
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Nexus Galaxy wants phone num to call voice mail

Several days ago I moved my SIM card from a Samsung Google Nexus S (with Android 2.3) to a Nexus Galaxy (with Android ICS 4.0). The phone, web surfing, email, and many other functions work fine.


Today I got my first voicemail message. I tried to select voicemail and it reports:

 

New voicemail

Voicemail number unknown

 

I clicked on that item and it then says:

 

Missing voicemail number

No voicemail number is stored on the SIM card.

 

I went thru the various online help forms on the AT&T site and they do not mention a phone number. So what to do?

Several days ago I moved my SIM card from a Samsung Google Nexus S (with Android 2.3) to a Nexus Galaxy (with Android ICS 4.0). The phone, web surfing, email, and many other functions work fine.


Today I got my first voicemail message. I tried to select voicemail and it reports:

 

New voicemail

Voicemail number unknown

 

I clicked on that item and it then says:

 

Missing voicemail number

No voicemail number is stored on the SIM card.

 

I went thru the various online help forms on the AT&T site and they do not mention a phone number. So what to do?

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Jan 2, 2012 9:16:19 AM
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ACE - Expert

The simplest thing would be to move the SIM card back into Nexus S, note and write down the VM number, then move it back into Nexus, bring up the phone app, go into Settings, then Voicemail settings. You should have at least one entry under Voicemail service (probably called My Carrier), then go to Settings for My Carrier and specify the voicemail number. BTW, it may pick it up from the SIM as you're poking around those menus.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Nexus Galaxy wants phone num to call voice mail

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ACE - Expert

The simplest thing would be to move the SIM card back into Nexus S, note and write down the VM number, then move it back into Nexus, bring up the phone app, go into Settings, then Voicemail settings. You should have at least one entry under Voicemail service (probably called My Carrier), then go to Settings for My Carrier and specify the voicemail number. BTW, it may pick it up from the SIM as you're poking around those menus.

The simplest thing would be to move the SIM card back into Nexus S, note and write down the VM number, then move it back into Nexus, bring up the phone app, go into Settings, then Voicemail settings. You should have at least one entry under Voicemail service (probably called My Carrier), then go to Settings for My Carrier and specify the voicemail number. BTW, it may pick it up from the SIM as you're poking around those menus.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Jan 2, 2012 10:29:50 AM
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So I did as you said and got the voicemail phone number in the Nexus S. Then switched the SIM back into the Nexus Galaxy. Long story short: Upon putting the SIM back into the Galaxy it automatically picked up the voicemail number. I did not have to enter it myself. Go figure.

 

One thing worth noting: It is hard to find the settings screen for voicemail if you aren't being taken to it automatically due to lack of a voicemail phone number. I had to look at the only Galaxy Nexus users guide to find it. When on the screen that has the dialing phone buttons it is behind a column of 3 dots on the upper right hand side that takes one to a settings page.

 

Should anyone else need to reach that page see here page 51 "Listen to your voicemail":
http://static.googleusercontent.com/external_content/untrusted_dlcp/www.google.com/en/us/help/hc/pdf...

 

 Thanks for your help.

So I did as you said and got the voicemail phone number in the Nexus S. Then switched the SIM back into the Nexus Galaxy. Long story short: Upon putting the SIM back into the Galaxy it automatically picked up the voicemail number. I did not have to enter it myself. Go figure.

 

One thing worth noting: It is hard to find the settings screen for voicemail if you aren't being taken to it automatically due to lack of a voicemail phone number. I had to look at the only Galaxy Nexus users guide to find it. When on the screen that has the dialing phone buttons it is behind a column of 3 dots on the upper right hand side that takes one to a settings page.

 

Should anyone else need to reach that page see here page 51 "Listen to your voicemail":
http://static.googleusercontent.com/external_content/untrusted_dlcp/www.google.com/en/us/help/hc/pdfs/mobile/AndroidUsersGuide-40-en.pdf

 

 Thanks for your help.

Re: Nexus Galaxy wants phone num to call voice mail

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Jan 2, 2012 6:44:52 PM
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ACE - Expert

AppDevGuy wrote:

So I did as you said and got the voicemail phone number in the Nexus S. Then switched the SIM back into the Nexus Galaxy. Long story short: Upon putting the SIM back into the Galaxy it automatically picked up the voicemail number. I did not have to enter it myself. Go figure.

 

One thing worth noting: It is hard to find the settings screen for voicemail if you aren't being taken to it automatically due to lack of a voicemail phone number. I had to look at the only Galaxy Nexus users guide to find it. When on the screen that has the dialing phone buttons it is behind a column of 3 dots on the upper right hand side that takes one to a settings page.

 

Should anyone else need to reach that page see here page 51 "Listen to your voicemail":
http://static.googleusercontent.com/external_content/untrusted_dlcp/www.google.com/en/us/help/hc/pdf...

 

 Thanks for your help.


Glad to hear you got it working. And thank you for posting additional instructions!


AppDevGuy wrote:

So I did as you said and got the voicemail phone number in the Nexus S. Then switched the SIM back into the Nexus Galaxy. Long story short: Upon putting the SIM back into the Galaxy it automatically picked up the voicemail number. I did not have to enter it myself. Go figure.

 

One thing worth noting: It is hard to find the settings screen for voicemail if you aren't being taken to it automatically due to lack of a voicemail phone number. I had to look at the only Galaxy Nexus users guide to find it. When on the screen that has the dialing phone buttons it is behind a column of 3 dots on the upper right hand side that takes one to a settings page.

 

Should anyone else need to reach that page see here page 51 "Listen to your voicemail":
http://static.googleusercontent.com/external_content/untrusted_dlcp/www.google.com/en/us/help/hc/pdfs/mobile/AndroidUsersGuide-40-en.pdf

 

 Thanks for your help.


Glad to hear you got it working. And thank you for posting additional instructions!

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Nexus Galaxy wants phone num to call voice mail

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