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Mobile Voicemail

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AT&T voicemail takes the answering machine to the next level. Get voice messages when you are not available to answer your phone and check the messages easily when you do have some free time. Learn everything you need to know about your AT&T voicemail, including, setting it up, using visual voicemail, resetting the password, and other helpful troubleshooting steps if you run into any issues.


Setup
Ensure you setup your voicemail within 60 days of activation or it'll be automatically removed from your account.
If you wish to have the voicemail removed off your account, please send us a private message. Be sure to include your account number and a good number to reach you.
Go to our voicemail setup guide for step-by-step instructions on setting it up.

 

Accessing Voicemail
Once you have your voicemail setup, you can access it in many different ways. Learn how to access and navigate through your voicemail.

 

Reset Password
If you ever forgot your password, you can easily reset it online.

 

Visual Voicemail

Visual Voicemail is a free service that allows you to listen to your voicemail messages in any order you choose from an email-like inbox. You can easily play and delete messages, make callbacks, and manage voicemail features.
If you need to set it up or notice any issues with the visual voicemail not working, go to our help page to find out how to get it up and running.

If you have an iPhone, get more detailed instructions on their site.

 

Troubleshooting

If you are noticing issues with your voicemail not working, try the following steps to resolve it.

David, AT&T Community Specialist

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Solution
Accepted by topic author Community Support
Accepted by ATTCustomerCare
‎11-13-2017 1:04 PM

Re: Mobile Voicemail

Learn more about your voicemail from the article above.

 

David, AT&T Community Specialist

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 2 of 6
Contributor

Re: Mobile Voicemail

I am trying to change my greeting remotely: I dial my cell number, wait for the greeting and press ‘*’ and it does not prompt me to enter a password. How can I change the greeting from another phone?

Message 3 of 6
Contributor

Voice mail

Can not activate voice mail says can not locate server

Message 4 of 6
Contributor

Voicemail password

After the most recent update, my phone is asking for a password to get access to my voicemail. Where do I find that?

Message 5 of 6
Contributor

Re: Voicemail password

How do I set up my voice mail?

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