Tutor
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Mexico Roaming Bonus Questions
Two questions about MRB:
1. We have two phones on Mobile Share Value plan with MRB. Do we get 1GB/month per phone while in Mexico? Or do we share 1GB?
2. Is there a limit to how long (i.e., consecutive weeks) we can use our phones in Mexico?
Duane
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ATTHelp
Community Support
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231.4K Messages
7 years ago
Hey there @dbender49!
These are awesome questions! I will be more than happy to help out today!
With the Mexico Roaming Bonus, the 1GB of data was per line. There is not a limit to how long you can use this, however if you go over the 1GB, you will be charged an additional $20 for an extra 1GB.
I do recommend that you check out our support article regarding Mexico Roam! We actually offer the option for you to use your current plan in Mexico, if you are on a qualifying Mobile Share plan. This will allow you to the entirety of your data package there!
Let us know if you have any other questions or concerns! Have a fantastic time in Mexico!
Demetria, AT&T Community Specialist
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Gary L
ACE - Expert
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16.5K Messages
6 years ago
As far as I know, it's as available as it was previously.
But WHICH plan do you have? It's not an option for all plans, and some newer plans have it built in.
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Gary L
ACE - Expert
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16.5K Messages
7 years ago
@dbender49
If you switch to New Roam Mexico, you can use all your shared data.
If believe it's if for 2 consecutive months that more then 50% of your data or calls or texts is used in Mexico, you may possibly be penalized.
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dbender49
Tutor
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7 Messages
7 years ago
Thanks for your answer, Gary. But if I understand correctly from Demetria's answer, I can use my Mexico Roaming Bonus for the entire 5 months I'm in Mexico. With the new Roam Mexico plan, since ALL my usage will be in Mexico for much longer than 2 months, I could get cut off. I'll have to be careful with the 1 GB limit, but I think this seems safer.
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dbender49
Tutor
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7 Messages
7 years ago
One more question, then. Is there any way to keep track of my data usage during the month, to see if I'm nearing the 1 GB limit? Either on the AT&T mobile app, or on att.com?
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dbender49
Tutor
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7 Messages
7 years ago
I think I answered my own question here. On both the website and the mobile app, I found "International Data: 80 MB used, 944 MB left." This must be the Mexico Roaming Bonus data, and halfway through the first month I have no issues.
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Gary L
ACE - Expert
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16.5K Messages
7 years ago
I'd reset the counter on the phone when you cross the border. Sometimes data reporting is delayed...
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Gary L
ACE - Expert
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16.5K Messages
7 years ago
I think there are possible issues with the calls or texts too (if you have more than half in Mexico over 2 months). Check the description in your plan details.
I have NOT heard of them enforcing this for anyone yet...
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JeanLA
Contributor
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1 Message
6 years ago
Is the Mexico Roaming Bonus still available?
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