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International roaming add-on for prepaid?

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International roaming add-on for prepaid?

Hi! Can you add an international roaming option to prepaid? I purchased the $5 International Long Distance Add-On for my line, but I am currently in Brazil and still have no service. Thank you

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Message 1 of 6
ACE - Expert
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Accepted by andreviana
‎05-22-2018 6:12 PM

Re: International roaming add-on for prepaid?

Sorry, no. Prepaid service does not support international roaming other than Canada and Mexico. Your prepaid service will not work in Brazil. There is no international roaming add-on. The add-on you bought is for calls from the IS. 

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 2 of 6
ACE - Sage

Re: International roaming add-on for prepaid?

Difference between international roaming and long distance

https://www.att.com/esupport/article.html#!/wireless/KM1044596

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 6
Contributor

Re: International roaming add-on for prepaid?

Thank you for the quick and thorough answer! Guess I'll have to switch back to a regular subscription plan like I had in the past... it worked! 🙂

Message 4 of 6
Contributor

Re: International roaming add-on for prepaid?

Can you guide me how you switched back to regular while you're in Brasil?

Message 5 of 6
ACE - Sage

Re: International roaming add-on for prepaid?

@kxa5111

You cant.  It requires a new SIM card for postpaid, and porting your number.  Can’t be done while your out of the US.

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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