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International Travel - Things To Know From The AT&T Community

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International Travel - Things To Know From The AT&T Community

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Hello Community!

 

We wanted to put together an all-encompassing thread to address many of our most frequent questions around international travel and calling. Many of our customers travel into Mexico and Canada, as well as all over the world, so we wanted to give you all the information you'll need in one place.

 

In the discussion below, we'll go over all the important information if you are traveling in North America or beyond.  We also have a great guide that will help walk you through choosing the best option that fits your needs.

 

Tim, AT&T Community Specialist

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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International Travel - Things To Know From The AT&T Community

We’ll touch on two types of accounts -- postpaid and prepaid.  You can find some great information below on all our International offerings.  Or if you'd like, you can tell us about your trip.

 

International Travel Overview:

For postpaid accounts, there are some great options available to help meet your needs on your next trip like:

  • Cruse Ship Plans
  • AT&T Passport® 
  • AT&T International Day Pass®
  • Roaming in North America - AT&T Unlimited Enhanced plan required
  • Wi-Fi Calling (compatible devices)
  • Pay-per-use rates 

Raise Anchor 

Wondering if we have Cruise Ship Plans? We do! With AT&T Cruise Talk & Text or AT&T Cruise Talk, Text, & Data, you can keep in toucht with your family and let them know how your trip is going. The plans offer Unlimited text and calling, larger data allowances, expands the number of qualifying ships. Check out your cruising options now

 

Don't Forget Your Passport

AT&T Passport®  is also one of our most popular options and we have made it better.  Our 2 new packages, 1GB  and 3GB plan with include: larger data allowances, unlimited messaging (text, picture, and video), and a discounted calling rate. They are perfect for those long vacations. For options and prices, click hereAT&T Passport® and can be added on to most plans.

 

Not Staying Long?

Our amazing International Day Pass® is another option for short trips!  Now staying connected while abroad is simpler than ever. Add to each device once and it’s available whenever you travel in included international countries. Take your talk, text, and data plan to over 100 countries for a low daily fee of $10 per day. Pay the daily fee only for the days you use abroad!

 

Traveling Close To Home? 

The Roam North America feature is the best option our customers have when traveling in North America, and it helps take the stress out of your travel.  If qualified, you'll receive all the great benefits of unlimited talk, text, and data within and between Canada, Mexico, and the U.S.! Please note that this feature is only available for customers who are on an AT&T Unlimited Enhanced plan. Customers on other plans may also be able to add the Roam North America feature to receive this benefit. For customers on any of our other unlimited plans, you can choose to add on Roam North America as a feature.

 

Before adding on a Passport package, we recommend checking the AT&T Travel Guide to make sure your phone will work in the country you are visiting. It’s also a great tool if you’re traveling abroad in general!

 

Wi-Fi Calling is a low cost, but limited option when traveling as well. There’s a wide array of devices that can support Wi-Fi Calling, so it's important to ensure your device is capable beforehand. To see if your device has this feature, I recommend taking a look at our Device Support page, selecting your phone, and checking under the Calling topic.  Or, you can also take a look at our forum thread where we update the list of Wi-Fi capable devices regularly, and be part of the discussion.  Please note, there are some restrictions to Wi-Fi calling, so please visit our site to get all the details.

 

Last, but not least, are our pay-per-use rates. These apply if you don't have an international discount package, are in a country that isn't included in a package, or when a package expires.

  

For Prepaid GoPhone accounts

We currently have a few options that includes roaming in Canada and Mexico. You can find all the details, including long distance and roaming, on our International Prepaid (PREPAID) page!   

 

Also, don’t forget to check out our nifty Travel Tips to help manage your device while abroad. I hope this helps you guys out and safe travels!

 

Additional Travel Information:

 

Tim, AT&T Community Specialist

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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