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Can I trade my AT&T phone with someone and my insurance cover the new phone ?
Message 1 of 3
ACE - Expert
Accepted by Community Manager (Community Manager)
Accepted by ATTDmitriyCM
‎09-30-2015 1:39 AM

Re: Insurance

I don't think so. Insurance is only available on new phones and must be put on the phone within 30 days of purchase. I don't think that they will allow it on a trade.
This is a user to user forum. I am a user, just like almost everyone else on the site.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 2 of 3

Re: Insurance

The insurance covers the line not the phone.

That means, if you already have insurance and start using a different phone, it is considered covered.

The insurance company reserves the right to request a copy of the reciept proof of purchase. I don't completely understand how that works, if you bought it from a friend.


If you really have questions, contact Asurion directly.

The number for Asurion Mobile Insurance is 888.562.8662.


It's fraudulent to replace a phone for a pre-exisitng condition, but it would covered for future issues.


Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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