Go to Solution.
The insurance covers the line not the phone.
That means, if you already have insurance and start using a different phone, it is considered covered.
The insurance company reserves the right to request a copy of the reciept proof of purchase. I don't completely understand how that works, if you bought it from a friend.
If you really have questions, contact Asurion directly.
The number for Asurion Mobile Insurance is 888.562.8662.
It's fraudulent to replace a phone for a pre-exisitng condition, but it would covered for future issues.
Welcome to the AT&T Community Forums!!! Stop by the Community How-To section for tips on how to get started.
This link will open a new window
© 2017 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!