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Re: AT&T Family Map


I would like to cancel AT&T Family Map

I would like to cancel my subscription to Family Map. Tried to do it in the iTunes settings for subscription but it gives me a 800 number to call. Called the number and they told me they can't cancel it that I would have to go to a store. Went to a store and they told me I have to do it online. I am sick of the run around, would just like the subscription cancelled.

Message 1 of 4
Accepted by ACE - Sage (ACE - Sage)
Accepted by lizdance40
‎12-12-2016 12:06 PM

Re: AT&T Family Map

Hello @ Jpwmfd1838

I would like to begin by apologizing for the run around. I know your time is valuable and I can see how that can get very frustrating.

Thank you for taking the time to reach out to us via the Community Forums, I will be more than happy to assist you with cancelling AT&T Family Maps.

The simplest way of cancelling your subscription, would be to use the app or the mobile AT&T site. This article will guide you through the steps to cancel the feature.

You will see a drop-down asking you to select your device. If you are working from your mobile phone select Smartphone/myAT&T app. Once you have done that, you will see a Step-By-Step guide to "change or remove a wireless feature".

You can also remove the feature from a desktop or a tablet. If you change the drop-down to show Desktop/Tablet, it will give you the steps for the website. Once you click the article it’ll take you to a login page. Please log into it using your user ID and password, then follow the instructions provided in the article.

I hope this helps. If you have any further questions or issues with this, please do not hesitate to let us know.


-Cesar AT&T Community Specialist

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Message 2 of 4

Re: AT&T Family Map

I ACtually called and cancelled family map but still get notifications of billing .... today I got one that says "thank you for renewing your subscription! I need it cancelled .... and if billed need it refunded
Message 3 of 4

Re: AT&T Family Map

I am almost to the point of cancellation too. Family Map service is spotty. Often I can't log-in. 

Message 4 of 4
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