Explore & discover

Helpful Links

I would like to cancel AT&T Family Map

Highlighted
Contributor

I would like to cancel AT&T Family Map

I would like to cancel my subscription to Family Map. Tried to do it in the iTunes settings for subscription but it gives me a 800 number to call. Called the number and they told me they can't cancel it that I would have to go to a store. Went to a store and they told me I have to do it online. I am sick of the run around, would just like the subscription cancelled.

13,729 Views
Message 1 of 4
Administrator
Solution
Accepted by ACE - Sage (ACE - Sage)
Accepted by lizdance40
‎12-12-2016 12:06 PM

Re: AT&T Family Map

Hello @ Jpwmfd1838

I would like to begin by apologizing for the run around. I know your time is valuable and I can see how that can get very frustrating.

Thank you for taking the time to reach out to us via the Community Forums, I will be more than happy to assist you with cancelling AT&T Family Maps.

The simplest way of cancelling your subscription, would be to use the app or the mobile AT&T site. This article will guide you through the steps to cancel the feature.

You will see a drop-down asking you to select your device. If you are working from your mobile phone select Smartphone/myAT&T app. Once you have done that, you will see a Step-By-Step guide to "change or remove a wireless feature".

You can also remove the feature from a desktop or a tablet. If you change the drop-down to show Desktop/Tablet, it will give you the steps for the website. Once you click the article it’ll take you to a login page. Please log into it using your user ID and password, then follow the instructions provided in the article.

I hope this helps. If you have any further questions or issues with this, please do not hesitate to let us know.

 

-Cesar AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 2 of 4
Contributor

Re: AT&T Family Map

I ACtually called and cancelled family map but still get notifications of billing .... today I got one that says "thank you for renewing your subscription! I need it cancelled .... and if billed need it refunded
Message 3 of 4
Tutor

Re: AT&T Family Map

I am almost to the point of cancellation too. Family Map service is spotty. Often I can't log-in. 

Message 4 of 4
Share this topic
Share this topic
Announcements...

Are you Missing Your BOGO Credits? If so, QuarryRye can you help figure out what happened and what to do about it!

Additional Support