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Missjohnson's profile

Contributor

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1 Message

Sunday, January 13th, 2019 3:52 AM

How do i get my phone numbers back

I ported to boost mobile some few hours ago, the in store agent misinformed me of how much I was going to pay until she finished the porting but the transaction was canceled because I don't have enough funds on my card, now I can't find my number on either boost mobile nor metropcs again. How can I get my numbers back because it was a family plan with 4 lines.

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Official Solution

Community Support

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230.7K Messages

5 years ago

Hello @Missjohnson,

 

We're happy to help where we can! Since the numbers have been ported over to Boost Mobile, they are now the carrier who owns the phone numbers and will be the ones who can best handle your inquiry. 

 

Thank you and good luck!

 

Bobbie, AT&T Community Specialist

ACE - Sage

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116.6K Messages

5 years ago

You have to complete porting and that means paying at least a minimum to get service.  Onky active numbers can be ported.  

 

ACE - Expert

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64.7K Messages

5 years ago

If you ported from metro pcs to boost, why are you asking ATT? ATT is not involved at all.

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