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How do i get my phone numbers back

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How do i get my phone numbers back

I ported to boost mobile some few hours ago, the in store agent misinformed me of how much I was going to pay until she finished the porting but the transaction was canceled because I don't have enough funds on my card, now I can't find my number on either boost mobile nor metropcs again. How can I get my numbers back because it was a family plan with 4 lines.

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Accepted by ACE - Sage (ACE - Sage)
Accepted by lizdance40
‎01-14-2019 12:28 PM

Re: How do i get my phone numbers back

Hello @Missjohnson,

 

We're happy to help where we can! Since the numbers have been ported over to Boost Mobile, they are now the carrier who owns the phone numbers and will be the ones who can best handle your inquiry. 

 

Thank you and good luck!

 

Bobbie, AT&T Community Specialist


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Message 2 of 4
ACE - Sage

Re: How do i get my phone numbers back

You have to complete porting and that means paying at least a minimum to get service.  Onky active numbers can be ported.  

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 4
ACE - Expert

Re: How do i get my phone numbers back

If you ported from metro pcs to boost, why are you asking ATT? ATT is not involved at all.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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