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How Do I Forward From One Sim Card to the Other Sim Card

Tutor

How Do I Forward From One Sim Card to the Other Sim Card

I have a dual sim card phone. Only one sim card is active at one time. I want to be able to forward from one sim card to the other so that if one of the cards is not active and a call comes in it will go to the other sim card and my phone will ring. How do I do this? 

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Message 1 of 6
Administrator

Re: How Do I Forward From One Sim Card to the Other Sim Card

Hello @AskingU,


Great question about call forwarding!  It is always helpful to have everything set up correctly in case you do not answer.  I can provide you with some information!


Please feel free to visit our Troubleshoot & Resolve Tool. Here, you choose your Phone Manufacturer > then choose your Device > under Service/network issues, please choose Call forwarding or caller ID.  Here, you can follow the steps to activate call forwarding! 


You can also visit this article for further information about call forwarding. If you do need any further help, please feel free to contact us back! 


Have a great day!


Adam, AT&T Community Specialist


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Message 2 of 6
Tutor

Re: How Do I Forward From One Sim Card to the Other Sim Card

Hi Adam. Thanks for your reply.
I was told in the past that if I have two sim cards I can forward one sim card to the other as long as they are in the same account. That way if one of the sim cards is not in the phone or is not active, calls to that sim card will be forwarded to the other sim card. Can you tell me how to do this? I was told that I have to call AT&T to set this up and then subsequently I can do the forwarding online. This is different than the instructions you referred to. I want to be sure that if I am in Canada or Mexico for more than one month and I am on your Unlimited Plus plan with free roaming in Canada and Mexico (no roaming allowed for two consecutive months), I will not be treated as though the sim card is roaming in Canada/Mexico for the second month. For example my two sim cards would be from North Carolina. If I am in Mexico for two consecutive months and if I forward one sim card to the other for the second month I do not want the first sim card to be seen as Roaming in Mexico as that would make it two consecutive months of roaming. How do I forward from one sim card to the other so that your system does not see the first sim card as roaming in Mexico the second month. Again I was told that I have to call AT&T to set this up and then I can do it online.
Thank you in advance for your help.
Best,
Randy
Message 3 of 6
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Administrator

Re: Re: How Do I Forward From One Sim Card to the Other Sim Card

Thank you for your quick response!  I can further assist you with the call forwarding on my end.


The links I gave you are self-service options which will provide the simple guide on doing the standard call forwarding.  Following these instructions should help you achieve the desired call forwarding you want. 


You can also click here for device tutorials on how to transfer files from a computer and your phone.  You will first choose your device and then click on the Tutorials tab > on the left side column, choose Calling and then Call Forwarding.  Here will display basic steps to help you further. 


If immediate Call Forwarding to a domestic number (not allowed to international numbers) is active while you are roaming internationally, the network forwards the incoming call instead of attempting to deliver it to the customer who is outside of the U.S. Consequently, no international roaming charges are associated with those incoming calls.  Normal domestic Call Forwarding charges apply.  If you place a call while roaming internationally, international roaming rates apply.


If you have trouble on your end to do this and you need us to do this for you, I will need you to please send me a private message to @ATTCares to gather details for your account and situation.  Please also provide me with your name, account number, the type of AT&T services you have (ex. Wireless, U-Verse, DirecTV, etc), and the numbers in question.  If there are any additional details which will be beneficial for further help, I would appreciate it. 


In the event I would need to contact you, I will be able to chat.  In order to Chat, please provide me a time frame which is best for you.  I will then send you a link with a 30 minute window to click on which will bring up our own chat.  Prior to clicking the link, you will need to be logged in your MyAT&T account in order for your account to be verified and authenticated. 


I appreciate the opportunity to help you!


Adam, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 4 of 6
Tutor

Re: Re: How Do I Forward From One Sim Card to the Other Sim Card

Thanks Adam. Greatly appreciated.
Best,
Randy
Message 5 of 6
Administrator

Re: Re: Re: How Do I Forward From One Sim Card to the Other Sim Card

Hello @AskingU,


You’re more than welcome!  I’m glad to provide you with the necessary information.  Remember if you need further assistance; don’t hesitate to write us a private message from the link provided earlier with the necessary details. 


I hope you have a great day!

  

Adam, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 6
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