Contributor
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2 Messages
Homebase Data Suspension
How do I usupend data service on Homebase so I don't get charged for data when I'm away?
Contributor
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2 Messages
How do I usupend data service on Homebase so I don't get charged for data when I'm away?
ATTHelp
Community Support
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231.3K Messages
7 years ago
Hello @Lynnhara,
You have a great question about turning off your data on the AT&T Home Base while you’re away! There are some helpful tips we can provide for you.
Please visit this link for the steps to turn off/on the Wi-Fi. You can also visit the owner’s manual and review page 38. This will show how to turn off the actual data services. For further reassurance, you can turn off the AT&T Home Base all together!
The On/Off button is used to turn your AT&T Home Base on or off. When powered off, the AT&T Home Base will no longer send or receive calls, but it will continue to charge the back-up battery if still connected to the wall outlet. To turn off your AT&T Home Base, press and hold the On/Off button for three (3) seconds until all the lights turn off.
I hope this satisfies your question! Have a great rest of your day!
Adam, AT&T Community Specialist
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Lynnhara
Contributor
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2 Messages
7 years ago
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ATTHelp
Community Support
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231.3K Messages
7 years ago
Hello @Lynnhara,
My apology for the misunderstanding. I'd love to have the oppertunity to make sure we place the Homebase under suspension. Let's get this taken care of!
Can you please send us a private message @ATTCares. Please provide me with your full name, account number, and a good contact number. This way, we can take get this situated.
I hope to hear from you soon!
Adam, AT&T Community Specialist
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