Community Support
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2.7K Messages
Hello World: International Calls - Knowledge Sharing Session
Planning on traveling outside of the country? Are you going on a one day trip? Wondering what is the best International Data plan while you are away? Wondering what your bill is going to look like? If you have these questions or any others, join us for our next Knowledge Sharing Session, Hello World: International Calls, where the AT&T experts will be there to answer and help you avoid an outrageous bill when you come back from vacation!
Traveling before our Knowledge Sharing Session? Not to worry, you can still check out our plans to see what best suits your needs!
- Roam North America – Great if you are going to Canada or Mexico! On select plans.
- AT&T International Day Pass® – Just want to get away for a day? This may be the plan for you!
- AT&T Passport – Traveling abroad? Pay a one-time, per-device charge to use your devices in over 200 countries. Lasts 30 days or as long as you need it.
- Pay-Per-Use – You pay as you go! Just click on the link and scroll down to learn more!
Not sure what plan works for you, you can check with our Online Travel Tool Based on your destination!
AT&T Help
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Accepted Solution
Official Solution
beckyww2
Former Employee
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264 Messages
7 years ago
Wow, this sounds like a world of fun! Now let's meet our panels of experts.
@adidaskid808 - Award for Community Excellence recipient adidaskid808 joined the community in September, 2011, and has authored 180+ replies about GoPhone. He's our only ACE living in Canada, and was our May, 2014 ACE of the Month. He's created 50+ Accepted Solutions, earned 23 badges and been given 80+ kudos. He also participated in the February, 2017 knowledge sharing session, You're Never on Your Own with GoPhone. Adidaskid808 lives in Canada and travels extensively, so he knows international calling. In fact - he'll be participating from Iceland!
@ATTHelpForums has been active in the forums since 2010. As a team of 3 AT&T Technical Managers (David, Chris, and Jared), with a total of 25 years in the company, these techy dudes are always looking to share solutions with customers in the Community! The team also tweets for @ATTCares and @DIRECTVService as a fun way to share all the community self-help tips.
@ATTTimCS has been with the community since February 2016, but has over 15 years of experience with AT&T overall. In addition to getting to talk with amazing community members each day, Tim’s favorite part of his role is learning. Every day he learns something new because of a great questions someone in the community has asked. Outside of AT&T, he is a proud father of 2 daughters, and spends most of his time camping and teaching his oldest how to drive……(gulp). Tim is a strong believer in “It Can Wait”, especially with his teen driver.
@lizdance40 - Award for Community Excellence (ACE) recipient LizDance40 joined the community in February, 2014. She shared her technical expertise in the August, 2016 Straight Outta Data Session, the December, 2016 Full Stream Ahead session, and the February, 2017 You're Never on Your Own with GoPhone session. She's authored more than 1k Accepted Solutions, earned 29 badges and 2k+ kudos, plus authored two blogs: Data Management and Wireless Service: 10 Things You Need to Know. Read more about her in her March 2016 ACE of the Month interview.
@MrMeeseeks -Specialist MrMeeseeks has been working for AT&T for three years in tech support. Currently he is working as an mi60 providing floor support to his coworkers. In his free time he enjoys reading comic books and playing with his pet sugar gliders.
@RhodesMan - Award for Community Excellence (ACE) recipient Rhodesman joined the community in November, 2010. He's authored 15+ solutions, gathered 40+ kudos and earned 15 badges. For a great perspective on international communication (he's originally from South Africa), please read his Party Line to Plane Crash: My South African Experience blog. Rhodesian was our August, 2016 ACE of the Month.
@TheGadgetPro - Tech support guru TheGadegetPro has been in Technical Support, Social media and data support for almost a decade now. He loves spending time watching gadget and accessories reviews online, and discovering those hard-to-find tricks and features no one knew existed. Currently he specializes in AT&T advanced technical and international care.
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ATTDmitriyCM
Former Community Manager
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10.4K Messages
7 years ago
Hello World!
The session is now open for business and the experts are standing by to answer any of your questions! Please ask away...
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adidaskid808
ACE - Professor
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1.7K Messages
7 years ago
I'm here waiting for any question
Let see if we can help .
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ATTDmitriyCM
Former Community Manager
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10.4K Messages
7 years ago
Hey @adidaskid808
Good to have you with us today!!! Happy Birthday BTW:D!
How is the weather in Iceland?
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RhodesMan
ACE - Guru
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987 Messages
7 years ago
OK I will get the ball rolling.
I travel internationally a fair amount.
My options are to use my AT&T sim card with one of the travel plans. AT&T passport is $40 per month and then the call rates are still high with very restricted data amounts.
Purchase a local sim card.
Put the phone in airplane mode and just use voip via wifi.
Use a product like knowroaming which many people use with great success.
There are many horror stories about folks getting back from a trip abroad to find huge and unexpected bills for data usage where their phones continued to sync to various services as they do at home where their data is “free”.
I think this has put a lot of people off using their home cell service while roaming unless they need their phones for business purposes, need to be contacts on the same number and their company is footing the bill.
So, what is one to do?
Which option makes the most sense for both the private and business traveler?
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adidaskid808
ACE - Professor
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1.7K Messages
7 years ago
Thanks 🙂 Nice weather today 🙂 52F...still sunny out,but evening coming soon.
Iceland is 6 hours ahead of MDT.
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JaredCS
Former Employee
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20 Messages
7 years ago
Happy birthday @adidaskid808
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adidaskid808
ACE - Professor
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1.7K Messages
7 years ago
@RhodesMan Let me tell you what I saw this time in Iceland.
Yes,local Sim card are much much cheaper,some of them are target for tourist.
Like Vodafone in Iceland,they got a 15GB, unlimited local call and SMS for ISK2900 for 30 days
That is about US$29 for 30days.You get your Sim card FREE on the discount coupon book for tourist.
I just need to top up on their website ,got an unlocked phone, put in the APN and it works great.
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ATTDmitriyCM
Former Community Manager
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10.4K Messages
7 years ago
Hi @RhodesMan
Thanks for your questions. A reply is coming shortly, the expert is finalizing it now.
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ATTCommunityTeam
Moderator
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1.3K Messages
7 years ago
@RhodesMan,
Thank you for your question and thank you for the additional info, @adidaskid808!
The Passport $40,$60 and $120 are great for trips lasting close to a month.For trips 2 weeks and shorter we would recommend the day pass plan that gives you access to your local plan.
Based on your domestic rate plan, you may be able to use International Day Pass - $10/day to use your domestic plan internationally. The convenience of using your device while abroad is a benefit for both you and the folks you call/text while traveling. An alternate SIM means you must inform all of your contacts of your new contact number; Wi-fi calling while out of the country does not bill for calls back to the US Based on your communication needs, using your own device may be the best option when traveling abroad.
Here are some links where you can find additional information:
https://www.att.com/shopcms/media/att/2016/shop/wireless/landing/international-plans/Wireless-Travel-Tips-Desktop-PDF.pdf
https://www.att.com/shop/wireless/international/global-countries.html and
att.com/intldaypass
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