Family map

Highlighted
Contributor

Family map

This function won't locate my child's phone in the next room. It keeps saying unable to locate. GPS is on, phone is on. Am I wasting money on this feature?
124 Views
Message 1 of 2
Community Manager

Re: Family map

 

Hi jimbogoode,

 

Has it worked in any other location? GPS won't work indoors, however the system should use cell towers to triangulate your child's location. Do you have good cellular service at home?

 

Thanks,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 2
You must type a description before you click preview or reply.
Share this topic
Additional Support