Contributor
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1 Message
Family map not able to locate iPhone 5!!!
Please help! The family map service is giving a message of "not able to locate" one of the numbers on my plan.. . It is an iphone 5 and we were able to locate this number before the phone/software upgrade. The phone is on and in clear range. It seems like a glitch with the new iPhone software. Is there a fix out there?
Thanks in advance!
thurley
Employee
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28 Messages
10 years ago
Thank you for the additional info! Out of curiousity, are you using iOS 8 and the new FamilyMap app on LTE? The challenge we are currently trying to solve for, is if the child 'kills' the app instead of leaving it running in the background, it makes locating the child's device very difficult. On non-LTE iPhones and Android this isn't a problem, but on iPhones with LTE, the app has to be running. We're currently looking at options within iOS 8 that might help us restart the app or at least letting parents know that the child device doesn't have the app running.
Have a good one!
~The AT&T FamilyMap team
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cheech328
Mentor
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20 Messages
10 years ago
THE IPHONE 6 I AM TRACKING IS USING IOS8 WITH LTE TURNED ON AND DOES NOT HAVE THE FAMILY APP ON IT NOR THE COMPANION APP. I HAVE THE ORIGINAL APP ON MY 4S NEVER UPDATED IT AND IT STILL WORKS PERFECTLY ON TRACKING MY OTHER CHILD'S 4S. THE PROBLEM SEEMED TO ARISE WHEN 5 CAME OUT AND IT IS MOST DEFINITELY THE LTE. IT SEEMS LIKE IT KEEPS THE PHONE IN SLEEP MODE UNTIL YOU RING THE PHONE. I TRIED IT WITH A TEXT AND THAT DOES NOT WAKE THE PHONE UP. ONLY WHEN THEY ARE ON THEIR PHONE YOU CAN TRACK THEM THE OLD WAY. THE ORIGINAL APP DID NOT NEED ANY APP INSTALLED ON THE TARGET PHONE AT ALL. THE KIDS SIMPLY GET A TEXT MESSAGE EVERY MONTH STATING THAT THEIR PHONE CAN BE FOLLOWED BY MY NUMBER AND THATS IT AS I AM THE ACCOUNT HOLDER. THEY NEVER EVEN BRING IT UP TO ME AND HAVE NO CONTROL OVER STOPPING IT AS NOTHING IS INSTALLED ON THEIR PHONES. AT LEAST IN AN EMERGENCY, I CAN LOCATE THE PHONE BY CALLING IT AND WAKING IT UP TO GET THE LOCATION. MAYBE THIS WILL HELP THE TECHNICAL TEAM FIGURE IT OUT. THANKS FOR RESPONDING.
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cheech328
Mentor
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20 Messages
9 years ago
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Ajowens
Contributor
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1 Message
8 years ago
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buckdharma
Contributor
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3 Messages
8 years ago
FM stopped working around the 1st of April. Is this a joke?
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