Family map not able to locate iPhone 5!!!

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Family map not able to locate iPhone 5!!!

Please help!  The family map service is giving a message of "not able to locate" one of the numbers on my plan.. . It is an iphone 5 and we were able to locate this number before the phone/software upgrade.  The phone is on and in clear range.  It seems like a glitch with the new iPhone software.  Is there a fix out there? 

 

Thanks in advance!

 

 

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Re: Family map not able to locate iPhone 5!!!

I cannot believe that this issue has still not been resolved. Also, when AT&T is contacted they state they are working on a resolution. Well it is now 10 months. This is ridiculous. I am beginning to think we are all getting the run a round. This should not be that difficult to correct. If a phone has GPS it should be able to be tracked. Just tell us the truth. I am losing all faith in AT&T and feel as though you are not listening to the consumers. Please let us know if the fix is in the near future. A year is just too long to solve a problem lime this. It is not acceptable. Will the fix be corrected with family map locating the new 5S which is expected to launch this fall. If not, AT&T is going backwards I stead of forwards and by next year the family map app would be obsolete not working on any new phones. This is a shame and a disgrace to lose a great app.
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Re: Family map not able to locate iPhone 5!!!

I have had the app for two years-it kept me with ATT-my son just got an iPhone 5...honestly, I'm furious. Tomorrow I am returning the phone and taking my entire families account to sprint.
Message 47 of 106 (10,939 Views)
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Re: Family map not able to locate iPhone 5!!!

I also returned the iPhone 5 last September aftet i discovered the family map did not work with the upgrade of my daughters phone. With Every upgrade prior it automatically worked and followed the upgrade. It's been almost a year and they are just not listening. With the next upgrades I am going to sprint as well. I heard the family locator app for sprint works on the iPhone 5 with no "companion app". I too am furious about this and no one seems to care at ATT since it is still not resolved. Another phone will be released in the fall. iPhone 5s. They are falli g behind on correcting this. If it does not fix with that release I'm switching to sprint so I can use the family locator app on the upgrade. No one even updates us with a possible fix. They keep saying we have no idea when it will be fixed. I am tired of hearing this.
Message 48 of 106 (10,886 Views)
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Re: Family map not able to locate iPhone 5!!!

The LTE on the iPhone 5 is what's causing it not to work. Go into the phones settings and disable the LTE and it will work Smiley Happy
Message 49 of 106 (10,831 Views)
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Re: Family map not able to locate iPhone 5!!!

What stops the teen from uninstalling or deleting the companion app?

Message 50 of 106 (10,710 Views)
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Re: Family map not able to locate iPhone 5!!!

Sprint iPhones are CDMA.  AT and T are GSM.  The different technologies must be why.  T-Mobile uses GSM?  Can Tmobile do it without a companion app?

Message 51 of 106 (10,740 Views)
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Re: Family map not able to locate iPhone 5!!!

[ Edited ]

fredschulz wrote:

Sprint iPhones are CDMA.  AT and T are GSM.  The different technologies must be why.  T-Mobile uses GSM?  Can Tmobile do it without a companion app?


Probably because t-mobile does not appear to offer that ability

Message 52 of 106 (10,729 Views)
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Re: Family map not able to locate iPhone 5!!!


fredschulz wrote:

What stops the teen from uninstalling or deleting the companion app?


Nothing, just like nothing prevents them from turning of GPS locating on the phones that do not need a companion app

Message 53 of 106 (10,729 Views)
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Re: Family map not able to locate iPhone 5!!!

Still.....had I known this was going to be an issue, I would not have upgraded my son's phone to the iphone5.  As parents, we rely on this app, especially when we know they are traveling lenghty distances.  What is the problem and why won't they fix it?  Why are there no answers on this.  Installing a check-in app is very poor, in my opinion.  Maybe AT&T is not the right choice!

Message 54 of 106 (10,643 Views)
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Re: Family map not able to locate iPhone 5!!!

does this work?
Message 55 of 106 (10,635 Views)
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Re: Family map not able to locate iPhone 5!!!

[ Edited ]

dak1217 wrote:
does this work?

the 5 still requires the app, suspect that IOS 7 will break a lot of things. What I find interesting is that on ANY iphone the family map locating proceedure can be turned off app install or not, all the user has to do is turn off locating services and family map will not locate the device. the daughter did that once on her iphone, phone was taken away and she was grounded for a month.

Message 56 of 106 (10,617 Views)
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Re: Family map not able to locate iPhone 5!!!

The family map app still works if they turn off the locating services. It totally overrides it that is why it is a great app up until this point. My kids keep their locating services off and they can still be tracked on all the iPhones except iPhone 5 which cannot be tracked anymore. I cannot understand why after almost a year, they cannot correct the problem. No one will even answer these comments from ATT. They should at least have common courtesy to let us know what the problem is. Answer some questions here guys????? When the new iPhone comes out this fall will the app work without the companion app. As you can see NO ONE WANTS TO INSTALL THE COMPANION APP We a want the family app to work as it did from inception in 2010. With each new upgrade of my kids phones from the 3 up to 4s it worked upon activation. So answer the questions?? Why is it not working. With the 5? Why is it approaching 1 year and it still has not been corrected? Why are you frustrating all these people enough to have them return the iPhone 5??? Why does ATT not care enough to update us on any future date of correction??? Most importantly will it work with the release of The new iPhone and do you even care. If its not going to work with the 5 or next iPhone no one will b able to use the app anymore and it will be obsolete. So give the people what they want - the family app as it wax with no "check in companion." What is so difficult? Please respond as everyone wants an answer!!!!!!
Message 57 of 106 (10,552 Views)
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Re: Family map not able to locate iPhone 5!!!


cheech328 wrote:
The family map app still works if they turn off the locating services. It totally overrides it that is why it is a great app up until this point. My kids keep their locating services off and they can still be tracked on all the iPhones except iPhone 5 which cannot be tracked anymore. I cannot understand why after almost a year, they cannot correct the problem. No one will even answer these comments from ATT. They should at least have common courtesy to let us know what the problem is. Answer some questions here guys????? When the new iPhone comes out this fall will the app work without the companion app. As you can see NO ONE WANTS TO INSTALL THE COMPANION APP We a want the family app to work as it did from inception in 2010. With each new upgrade of my kids phones from the 3 up to 4s it worked upon activation. So answer the questions?? Why is it not working. With the 5? Why is it approaching 1 year and it still has not been corrected? Why are you frustrating all these people enough to have them return the iPhone 5??? Why does ATT not care enough to update us on any future date of correction??? Most importantly will it work with the release of The new iPhone and do you even care. If its not going to work with the 5 or next iPhone no one will b able to use the app anymore and it will be obsolete. So give the people what they want - the family app as it wax with no "check in companion." What is so difficult? Please respond as everyone wants an answer!!!!!!

interesting and somewhat innaccurate, if it works with gps locating off then it uses tower triangulation, which has a very poor accuracy rating.

 

What the questions answerd - ask apple what they changed in the build out and design of the phone, since the IOS is that is running on the 4/4s/5 but probably will be the same that will ship on the rumored 5S. If you have to ask what is so difficult then you have never done any programming.

 

As far as will it work with out the app on the next release of the phone, or even will the app work on the IOS 7, only will know when all of it hits the streets, the NDA has not been lifted so any reputable developer will not answer that since it could mean loss of their developers license and if the company they work for is reputable, loss of their job

Message 58 of 106 (10,539 Views)
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Re: Family map not able to locate iPhone 5!!!

No I gave not done any programming but I am a consumer of a product and an app. If the app is sold to the consumer it should work. And although the GPS locating services are off on my kids phones it still locates them within a few block radius which is fine for me - better than not able to locate at all! I understand they cannot answer some questions. However, they are not even trying to correct the problem. Normally, technical support can help or work on rectifying the problem but no one will touch this issue. I really do not care about their procedures or rules. As a consumer it should work and they should be doing something to satisfy all of these people. If not, they will have no consumers and those same people will be out of a job anyway. The census seems to be that more people are annoyed that the app does not work. This is a way to help protect their children. All I am sayi g is give the people what they want!
Message 59 of 106 (10,500 Views)
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Re: Family map not able to locate iPhone 5!!!


cheech328 wrote:
No I gave not done any programming but I am a consumer of a product and an app. If the app is sold to the consumer it should work. And although the GPS locating services are off on my kids phones it still locates them within a few block radius which is fine for me - better than not able to locate at all! I understand they cannot answer some questions. However, they are not even trying to correct the problem. Normally, technical support can help or work on rectifying the problem but no one will touch this issue. I really do not care about their procedures or rules. As a consumer it should work and they should be doing something to satisfy all of these people. If not, they will have no consumers and those same people will be out of a job anyway. The census seems to be that more people are annoyed that the app does not work. This is a way to help protect their children. All I am sayi g is give the people what they want!

Might want to start a chain letter to apple, since something they did removed access to the necessary IOS / hardware routines that allowed family map to work on previous models of the iphone but not on the 5, there is a pretty good chance that it will not work without an app on the rumored next release of the device.. Seem to remember a chain on one of the other iphone boards that if you turn off LTE and restart the phone it sometimes works.

 

Realize they can;t give want people want if then cannot do it, real world check. Something was changed in the Iphone 5's hardware and firmware (not IOS) fundamentals that prevents the device from being able to report to family map without the app, what was it - only the apple design engineers can answer that.

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