Family map not able to locate iPhone 5!!!

[Riamia1]

Please help!  The family map service is giving a message of "not able to locate" one of the numbers on my plan.. . It is an iphone 5 and we were able to locate this number before the phone/software upgrade.  The phone is on and in clear range.  It seems like a glitch with the new iPhone software.  Is there a fix out there? 

Thanks in advance!

[Ibreakstuff]

Mine does not locate either. The app does not work, and on the web based locator, it locates randomly.

I know this is a app problem, because icloud locate my phone app locates perfectly.

[aamsmom3]

I'm searching for a similar answer ... our son (with an iPhone 4S) was fairly accurate in locating, within a 200 yard radius most times, within a few yards occasionally.  On Friday 9/21, he updated to iOS6 ... and now the most accurate range is 7.2 miles??!!  The entire town fits in that radius?!  When the app was in iTunes App Store, it was an easy place to post feedback, and problems seemed to get rectifide (or at least questions answered) fairly quickly ... I'm not sure where to turn to try and solve this.

Other posts in this forum suggest it has something to do with Apple and their Locate my iPhone (and not letting AT&T have access to the same GPS functions?).

Hoping it gets resolved soon.

[ptcatl]

Previous phone was iPhone 4 --- locate worked ok for months.

After upgrading to iPhone 5, the system consistently reports "AT&T FamilyMap could not accurately locate this contact. It is possible that their device is not turned on or they are out of AT&T coverage. Please try again later...."

New phone is on and charged.

Tried removing the family member, then re-adding.

Still no cigar.

[wingrider01]

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@ptcatl wrote:

Previous phone was iPhone 4 --- locate worked ok for months.

After upgrading to iPhone 5, the system consistently reports "AT&T FamilyMap could not accurately locate this contact. It is possible that their device is not turned on or they are out of AT&T coverage. Please try again later...."

New phone is on and charged.

Tried removing the family member, then re-adding.

Still no cigar.

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look like they are aware of it but no word on a fix

https://familymap.wireless.att.com/finder-att-family/supportedPhones.htm

[jamileh]

Hey folks, 

I'm sorry that you had some difficulty with AT&T FamilyMap when using your new phone. Are you still seeing an issue with not being able to locate family members on the map?

If so, will you please send me a private message with your name, account number, phone number and the best time to contact you?

Please also see the message regarding iPhone 5 and AT&T FamilyMap here: https://familymap.wireless.att.com/finder-att-family/supportedPhones.htm

Prepaid and Go Phone services are not supported. You may experience issues with the FamilyMap service being able locate iPhone 5. This does not affect your ability to use the FamilyMap app on iPhone5 to locate other phones on your FamilyMap account (other than iPhone5). AT&T is working quickly to completely support iPhone 5.

To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

[jcmurphy]

i wonder why the ATT rep Jamileh asks for a private message instead of just posting an answer?

[wingrider01]

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@jcmurphy wrote:

i wonder why the ATT rep Jamileh asks for a private message instead of just posting an answer?

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for the simple reason a lot of the information that is requested is private and links to your account details - woudl you want to post those in a open forum? The answer is not atomagic derived from blue smoke and mirrors, sensitive account information is required to research the true issue and come up with the response

[gregx59]

Jamileh - Same issue. PM sent to you (last Friday).

[gregx59]

No response yet...

[jamileh]

Hello - I got your PM and have responded. 

[jamileh]

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@jcmurphy wrote:

i wonder why the ATT rep Jamileh asks for a private message instead of just posting an answer?

---

Wingrider is correct. I ask for a private message because we need to contact you directly to help troubleshoot this issue. 

We do not want to have your private information posted in a public forum as that is quite a large privacy concern. 

[efontana]

I too am interested in a fix for this

[jamileh]

Please send a private message to ATTCustomerCare with your name, account number, email address, phone number and the best time to contact you so we can review this issue with you.  




To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type ATTCustomerCare in the "Send To" field.

[efontana]

I just sent you a PM with the info. thanks.