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Family map doesn't work on iPhone 6


Family map doesn't work on iPhone 6

Recently upgraded to iPhone 6 and can no longer locate?

Message 1 of 5
Not applicable

Re: Family map doesn't work

For iphone use find my iphone

for android to locate iphone use https://play.google.com/store/apps/details?id=com.rab.iphonelocator

Here are some alternatives

Message 2 of 5
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Accepted by topic author
Accepted by myshamrox
‎09-30-2015 1:39 AM

Re: Family map doesn't work

Hi there @myshamrox


I’d be happy to help with your Family Map service! In order to use Family Map with your iPhone 6, pleas ensure you have the AT&T FamilyMap app installed and set up on your device. AT&T FamilyMap on iTunes


Once set up, if the issue persists:

  • Log into your FamilyMap account on a computer.
  • Select Manage Account on the upper right of the page.
  • Select Remove a Family Member.
  • Select Remove next to the problem line. The line is removed.
  • Select OK.
  • Select Add a Family Member to re-enroll the line.


I hope this helps!


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Message 3 of 5

Re: Family map doesn't work

This did not work.  I can only locate the iPhine 4, not the 6.

Message 4 of 5
ACE - Sage

Re: Family map doesn't work

Please, use Find My iPhone, which is consistently reliable with iPhone.  

If you are trying to locate with an android phone, down load Find iDevices from Google play. 


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