Get the myAT&T app
myshamrox's profile

Contributor

 • 

1 Message

Tuesday, March 10th, 2015 3:50 PM

Family map doesn't work on iPhone 6

Recently upgraded to iPhone 6 and can no longer locate?

Accepted Solution

Official Solution

Community Support

 • 

15.2K Messages

9 years ago

Hi there @myshamrox

 

I’d be happy to help with your Family Map service! In order to use Family Map with your iPhone 6, pleas ensure you have the AT&T FamilyMap app installed and set up on your device. AT&T FamilyMap on iTunes

 

Once set up, if the issue persists:

  • Log into your FamilyMap account on a computer.
  • Select Manage Account on the upper right of the page.
  • Select Remove a Family Member.
  • Select Remove next to the problem line. The line is removed.
  • Select OK.
  • Select Add a Family Member to re-enroll the line.

 

I hope this helps!

Charise

New Member

 • 

25.7K Messages

9 years ago

For iphone use find my iphone

for android to locate iphone use https://play.google.com/store/apps/details?id=com.rab.iphonelocator

Here are some alternatives

Contributor

 • 

1 Message

8 years ago

This did not work.  I can only locate the iPhine 4, not the 6.

ACE - Sage

 • 

117K Messages

8 years ago

Please, use Find My iPhone, which is consistently reliable with iPhone.  

If you are trying to locate with an android phone, down load Find iDevices from Google play. 

 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.