Claim

This forum is not customer support. No one here can tell you. Either call or check the status of your claim online.

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@Camsjong wrote:

I have the insurance on my phone and laptops, I filed a claim last week and I still haven’t received my replacement laptop, what’s up?

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At&t has nothing to do with your insurance claim.   That claim was filed and is entirely handled by Asurion.

They probably will send a check.  They don’t usually send replacements for larger electronics.