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Can’t Log in for help while in Spain

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Can’t Log in for help while in Spain

I keep getting error L569 while trying to log in while traveling in Spain. We have 2 numbers on the account and I added the higher data plan to the incorrect number. I want to change it but I don’t want to call because phone calls aren’t included in the plan. How can I log in or get help without spending $.35/minute with CustomerCare?

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ACE - Expert

Re: Can’t Log in for help while in Spain

You probably can’t. Account access is blocked from most locations outside the US. Call the international support number. It is a free call from your mobile phone.

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