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Blocking numbers w/ Secure Family

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Blocking numbers w/ Secure Family

I’ve been using AT&T Smart Limits to monitor my son’s phone and minimize distractions while at school. I loved that I could block numbers from the app. Smart Limits is going away and I’m now using Secure Family. So far I do not see a way to block numbers from the app. Am I missing something? That was a huge perk with Smart Limits and I’m going to be extremely disappointed if Secure Family failed to include that option. Is this an option with the AT&T app?

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Message 1 of 6
Administrator

Re: Blocking numbers w/ Secure Family

Hi, @Lisarobi,

 

AT&T Secure Family has some but not all of the same features of AT&T Smart Limits and AT&T Family Map. The ability to block specific numbers does not appear to be a feature yet. You can take a look at the AT&T Secure Family app features here.

 

Have a great week!

 

James, AT&T Community Specialist


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Message 2 of 6

Re: Blocking numbers w/ Secure Family

I agree that blocking numbers is an important safety feature. I also had the ability to block calling/texting with exceptions so that parents (or anyone I selected) could always call/text even during blocked hours. Is this something that will be implemented in the future? 

Message 3 of 6

Re: Blocking numbers w/ Secure Family

This is really absurd! That was one of 2 main features that I wanted! I don't think that I will be continuing with Secure Family. "It does not appear to be a feature yet"??? What sort of answer is that? Will it be added? Yes or no? If yes, when? It's as simple as that. Please respond. 

Thank you 

Message 4 of 6
Contributor

Re: Blocking numbers w/ Secure Family

I was told in a live chat with an AT&T associate on 2/28/19 that blocking a number was a feature of the Secure a family app and is the only reason I subscribed and now it doesn’t appear to be a feature? I have an email copy of the live chat. Is this feature now available and if not, when will it be?

Message 5 of 6
ACE - Expert

Re: Blocking numbers w/ Secure Family


@costafamily wrote:

I was told in a live chat with an AT&T associate on 2/28/19 that blocking a number was a feature of the Secure a family app and is the only reason I subscribed and now it doesn’t appear to be a feature? I have an email copy of the live chat. Is this feature now available and if not, when will it be?


its not going to be available because of how the system works.

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Message 6 of 6
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