Tutor
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1 Message
Blocking numbers w/ Secure Family
I’ve been using AT&T Smart Limits to monitor my son’s phone and minimize distractions while at school. I loved that I could block numbers from the app. Smart Limits is going away and I’m now using Secure Family. So far I do not see a way to block numbers from the app. Am I missing something? That was a huge perk with Smart Limits and I’m going to be extremely disappointed if Secure Family failed to include that option. Is this an option with the AT&T app?
Accepted Solution
Official Solution
ATTHelp
Community Support
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231.5K Messages
5 years ago
Hi, @Lisarobi,
AT&T Secure Family has some but not all of the same features of AT&T Smart Limits and AT&T Family Map. The ability to block specific numbers does not appear to be a feature yet. You can take a look at the AT&T Secure Family app features here.
Have a great week!
James, AT&T Community Specialist
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rwinters70
Tutor
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1 Message
5 years ago
I agree that blocking numbers is an important safety feature. I also had the ability to block calling/texting with exceptions so that parents (or anyone I selected) could always call/text even during blocked hours. Is this something that will be implemented in the future?
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Vlmulvaney
Tutor
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1 Message
5 years ago
This is really absurd! That was one of 2 main features that I wanted! I don't think that I will be continuing with Secure Family. "It does not appear to be a feature yet"??? What sort of answer is that? Will it be added? Yes or no? If yes, when? It's as simple as that. Please respond.
Thank you
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costafamily
Contributor
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1 Message
5 years ago
I was told in a live chat with an AT&T associate on 2/28/19 that blocking a number was a feature of the Secure a family app and is the only reason I subscribed and now it doesn’t appear to be a feature? I have an email copy of the live chat. Is this feature now available and if not, when will it be?
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GLIMMERMAN76
ACE - Expert
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23.9K Messages
5 years ago
its not going to be available because of how the system works.
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dougb628
Contributor
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3 Messages
5 years ago
Wow... Really? It is not going to be a feature because of how the system works? Funny... It was a feature of AT&T Smart Limits. Funny how "how the system works" did not prevent it from being a feature of Smart Limits. Hmmm... Maybe AT&T just wants more money from their customers? It sure seems that way. Let's take the features of an existing app that has a subscription, remove some of the key features in the app that "replaces" that app, then claim that is because of "how the system works".
AT&T is obviously just greedy. Looking for ways to increase fees, get more money however they can. I will be seriously looking at other providers...
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Tyn1996
Contributor
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1 Message
4 years ago
I was just on ATT Chat this morning and I was informed that I could block a phone # from texting my son using the ATT Secure Family app... The woman then went into her system and blocked the number for me. I know she did it because the ATT Secure Family showed up in my call log just now. She told me I could turn it on or off via the app whenever I wanted but I do not see that option ANYWHERE
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