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At&t Secure Family

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At&t Secure Family

I keep getting popup saying family map is now secure family and to go to google play to get update.  I click on update, but there's no update.  Only options available are to uninstall or open app.  I click open, it goes back to ATT Family Map...get the popup to update again.  No way to bypass the popup, no update to download.  Cant use the app at all.  Very frustrated.

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Message 1 of 80
ACE - Sage

Re: AT&T family maps issue

https://forums.att.com/t5/Account-Features/Family-Map-server-is-not-responding/m-p/5675693#M36534

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 16 of 80
ACE - Sage

Re: AT&T Family Map upgrade to AT&T Secure Family not working

https://forums.att.com/t5/Account-Features/Family-Map-server-is-not-responding/m-p/5675693#M36534

 

There are several FREE apps which locate phones in the App Store.  

We are an android family and use “Google trusted contacts”.  It doesn’t require sharing your google account credentials.  

“Family locator” is a one time purchase and works on any device.

“Family locator & safety” is free

iCloud locates iphones

Find devices locates androids

 

   The ONLY reason to use ATT $10 per month subscription is if you have basic phones.   All of the above apps require a smartphone 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 17 of 80
Contributor

Family Map not working

My att family map suddenly stopped working and says it is now Secure Family and to update.  It doesn't update just goes to family map to uninstall or open.  I eventually uninstalled and it still does the same thing.  Also went to play store for new app and it doesnt exist.  Help. Screenshot_20181007-104155_AT&T FamilyMap.jpg

 

Message 18 of 80
Contributor

Family map app switching to secure family

Family map app not working. Message says to update to Secure Family app. There is no Secure Family app, yet?, and Family map doesnt work. Message keeps looping.

Message 19 of 80
Contributor

Re: Family map app switching to secure family

 

This is a Joke! Over priced services with total indifference to its costumers!

I can't even CANCEL this AT&T unsupported Family Map service

AT&T is nothing but a self-serving Public Utility now days. (can you say PUC?)

What ever happen to all the vigilant consumers? Who speaks for us? Will the PUC ever care about us users (taxpayers/consumers) any more?

Guess the message is to just shut up and pay! They'll eventually make good by giving us some kind of useless coupon for their frivolous services that we don't want.  Pay and Pay... when do we get reasonable service and respect from all these so called service providers?!

Message 20 of 80
ACE - Sage
Solution
Accepted by Community Manager (Community Manager)
Accepted by ATTDmitriyCM
‎10-08-2018 10:21 AM

Re: Family map app switching to secure family

To all....

 

    The developer has fixed access and you should all be back in business today.  

 

 

Whoopee......

 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Tags (1)
Message 21 of 80
Contributor

Re: Family map app switching to secure family

I had the same problem with the update banner.  I uninstalled and reinstalled the app, now after I type in my password there is a spinning circle and it's not advancing to the next screen..

Message 22 of 80
Administrator

Re: Family Map not working

Hello, @SafiaG,

 

AT&T Family Map is a known issue. Please keep an eye on your preferred app store so you can update it to AT&T Secure Family as soon as its available.

 

James, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 23 of 80
Administrator

Re: Family map app switching to secure family

Good morning @KB5678, allow us to lend a helping hand. We are currently experiencing issues with the transition from AT&T Family map to AT&T Secure Family. We assure you that we are diligently working towards a resolution. Thank you for your patience.

 

Makaela, AT&T Community Specialist.


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 24 of 80
Teacher

Re: Family map app switching to secure family

Hi
Have you made sure that your account shows that you are subscribed to the
family map feature? If so, then it should be working. I know from my
experience that another line on my account didnt end up showing the feature
but prior it did. So after re-adding the feature to that line it ended up
showing after re-signing into the family map app after you select add a member. It will then show the new member and anyone else who was already being located within the app. Did you try signing in from
an actual computer desk top or from a phone? That will make a difference
also. Ive found an actual desktop to always work better than the app for
some reason. Its now been working fine and is still the same Att family map app for now. Hope this helps.

Message 25 of 80
Contributor

Re: Family map app switching to secure family

had/having the same problem!  I called yesterday and they said they knew about the problem - I told them I don't want to be charged this month!

Message 26 of 80
Contributor

Re: Family map app switching to secure family

nope!!

Message 27 of 80
Highlighted
Teacher

Re: Family map app switching to secure family

Its currently being worked on for an new update to be coming soon.  The same family map app is currently working.  I belive if you no longer want to be charged you can sign into your account and cancel the feature under Manage device features.  Hope this helps.

Message 28 of 80

Re: at&t family map

Are we now going to have to install an app on every phone we are tracking? We don't have to do that now.  If that is the case, when the kids see it has to be installed, they will delete it from their phone so their parents can't track them. (especially teenagers) I don't think that is secure at all.  

Message 29 of 80
Teacher

Re: at&t family map

My familymap app automatically updated to Secure Family on Sunday evening.  It would not work at all.  NO locating!  After many communications back and forth I received an email from Apple.  On Tuesday, the app appeared to be locating in real time for several hours only, then back to not working for hours or sporatically and occasionally locating, and at times filled in the history for the hours it wasn't locating.

I surely hope there is a fix for LOCATING, not trying to have filters so no need for companion app as this was my first problem.  I just want the same quality services I had with Familymap.  It always located when phone was in a good service area.  I currently have Familymap on my laptop and can locate the phones with Familymap website while Secure Family App will not locate at the same time.

PLEASE get this app working efficiently like Familymap worked for me.  I know it has the capability to work because it worked for serveral hours this morning before going haywire again and not locating.  Thanks for your help! 15 Years Loyal Customer of Familymap!!!!!!!!! HELP!

Message 30 of 80
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