10-06-2018 7:13 AM
I keep getting popup saying family map is now secure family and to go to google play to get update. I click on update, but there's no update. Only options available are to uninstall or open app. I click open, it goes back to ATT Family Map...get the popup to update again. No way to bypass the popup, no update to download. Cant use the app at all. Very frustrated.
Solved by: Go to Solution.
- edited 10-06-2018 7:45 AM
I’m pretty sure it’s a different app, not an update.
I’ll see if I can find more information
10-06-2018 7:51 AM
The new app is not available in Playstore and the Family Map update keeps taking me to Family Map again in an endless loop. I'm reading that the new app (when available) will also need a "companion app" in each person's phone. This was not needed before.
10-06-2018 8:37 AM
Okay...a little poking and it seems ATT has jumped a gun and screwed the pooch here. Looking for an informed reply which may not come till Monday.
10-06-2018 9:25 AM
There is no chance chat or phone reps are going to know what’s going on. 😒
10-06-2018 10:21 AM
Ya i just remembered that the other day when speaking with At&t customer service they did advisee that this weekend they are doing a big update to their system. Since they are now with Directv they are combining alot of information and updates for customers. So ya im sure Monday everything should be back up and running. Guess we'll all be crossing our fingers and hope for the best on Monday!
- edited 10-06-2018 11:05 AM
I can't use Family Map (which I use constantly to track my teen son) I tried to login but it says the app changed and must update. When I click on the update link it just opens the same app with the same message to update. I can't find out how to get information on what to do. I see many others are having the same problem. Answers AT&T?
10-06-2018 4:19 PM
The app is being updated or replaced. Unfortunately it’s a botched update. I let the community manager know, but I doubt there will be an answer till next week.
10-06-2018 11:03 PM
I have been using this and love it. As of this morning, when I try to use it, a box pops up and tells me I need to update the app. Then another pops up and says it has changed to AT&T family secure, go to the play store and download. Then I have to delete the current one to do anything on my phone at all. Anyone find a fix for this?
10-07-2018 5:57 AM
I am trying to use AT&T Family map on my phone and i get a message that it has now changed to AT&T Secure family! Update your app now at the Google Play store. I click on update and it takes me to Google Play store but i don't see the new app and i can't update manually. In the meantime Family map is not working.
10-07-2018 8:06 AM
It says it has changed to at&t secure family and to go to Google play store to update but there is nothing in Google play store and now my at&t family map will not work at all. I use family map every day because my husband is constantly losing his phone.