Get the myAT&T app
rtanikella's profile

Contributor

 • 

1 Message

Tuesday, July 9th, 2019 8:47 PM

ATT Thanks Not Working

"Sorry this code is no longer valid” on Fandango after I select the number of tickets (2).

Contributor

 • 

1 Message

5 years ago

Hello,

 

Even I got the same error. When I reached out to customer care, they said ticket tuesdays are limited to 1 coupon per account per week.

 

So if anyone else in your account has used the coupon then you will get this error.

 

I know its not fair, but thats the policy right now.

 

Thank you

Contributor

 • 

2 Messages

5 years ago

I am getting this same error for last 3 Tuesdays. I even deleted both the apps (AT&T thanks and fandango) from my mobile and reinstalled. I called AT&T several times no one seems to be able to resolve this. I even called fandango customer service, someone raised a ticket only to send an email to me saying “contact AT&T customer service”. As it is a long running promotion it makes it more frustrating that neither AT&T nor Fandango has a dedicated team who can understand and resolve such issues. AT&T Thanks does not work. 

Tutor

 • 

9 Messages

5 years ago

Even I am having same issue for past 3 weeks. When contacted AT& T they asked to contact Fandango and Fandango says it is AT&T error and we need to contact At&T only. This is frustrating. 

Community Support

 • 

230.7K Messages

5 years ago

Hi @Ragvalki,

 

Have you redeemed the Ticket Twosdays offer within the last 6 days? If so,this offer is only valid once per week and you will receive a new code 7 days after your last redemption.

 

Look forward to hearing back from you!

 

Chasidy, AT&T Community Specialist

Tutor

 • 

9 Messages

5 years ago

Hi,

I am having this issue for past 3 weeks and couldn’t use it. Please check and activate ASAP as I need to make reservation for this Tuesday.

Thanks
Raghavendra

Community Support

 • 

230.7K Messages

5 years ago

Hi @Ragvalki

 

Could you attach a screen shot of the error message you're getting on your end? Also, have you tried uninstalling and reinstalling the app?

 

Darais, AT&T Community Specialist

 

 

Tutor

 • 

4 Messages

5 years ago

I am having the same issue as others: I always get the error "Sorry, this code is no longer valid." after selecting selecting the number of tickets.

 

See the screenshot below for the error. This is with the iOS AT&T Thanks app.

 

This has been a problem for me since early August. Before that, I used this offer every week.

 

Similar to others: Yes, I've tried to re-install the app and that didn't help.

 

Thank you for your help!

 

 

ATT TwoTickets not working for weeks.jpg

1 Attachment

Tutor

 • 

9 Messages

4 years ago

Hi,

Yes, I uninstalled the app and reinstalled twice but the same issue for the past 3 weeks.

It allows us to pick Theatre & Showtime and after selecting 2 tickets, immediately it throws the error as shown in the screenshot.

Please review.

I asked my friend to check with his account and same issue for him too. I researched and a lot of complaints on the same issue are there on all your forums.

Community Support

 • 

230.7K Messages

4 years ago

Greetings @Ragvalki

 

Thanks for providing us an update in regards to trying to redeem your reward on the ATT THANKS app. We're sorry to hear that you have been dealing with this issue for 3 weeks.

We'll like to take a closer look into this for you.

 

But, could you please provide the error message you received? We didn't receive it from you, this will allows us to better assist you.

 

Jacob, AT&T Community Specialist

Tutor

 • 

4 Messages

4 years ago

Jacob, I'm not @Ragvalki but I have the same issue.

 

Please see my earlier post for a screenshot which has the error message: https://forums.att.com/t5/Account-Features/ATT-Thanks-Not-Working/m-p/6014667/highlight/true#M41871

 

Error message is: "Sorry, this code is no longer valid."

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.