Explore & discover

Helpful Links

AT&T Thanks App

Contributor

AT&T Thanks App

When I finally get through to the event I chose, it says "Review the Details Below" but when I try to click on the event it doesn't do anything. 

What am I doing wrong?

531 Views
Message 1 of 4
Administrator

Re: AT&T Thanks App

Hello @mmartinez26!

 

Not being able to setup an event in the AT&T THANKS app can be problematic. We're happy to help!

 

Have you refreshed the app and accessed the event again? Have you tried using the web browser instead?

 

May we recommend checking for any updates for the mobile app. Or you can also uninstall the app and delete any cache or cookies that may be interfering the event select process.

 

We hope this helps, and have a good afternoon!

 

Dwight, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 4
Contributor

Re: AT

How would I access it through the web browser? I've tried going to it on my desktop but it's only showing the app option.
Message 3 of 4
Administrator
Solution
Accepted by Administrator (Administrator)
Accepted by ATTKevin
‎03-18-2019 10:54 AM

Re: AT

Thanks for your feedback @mmartinez26!

 

If you are using online web browser of AT&T THANKS, you can click onto our: AT&T Thanks Online Portal  to enter your user ID and password and continue the process of selecting a specific event.

 

You can also click onto our: AT&T THANKS App Store  and download the rewards service depending on what device you are currently using.

 

Dwight, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 4 of 4
Share this topic
Share this topic
Announcements
NEW - Take a look at our best value & price ever for unlimited wireless - AT&T Unlimited Starter and AT&T Unlimited Extra plans!

Additional Support